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Assistant Manager
Ben & Jerry's - New Haven • New Haven, CT 06510 • Posted 14 days ago via ZipRecruiter
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In-person • Full-time • $16.00-$18.00/hr • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Ben & Jerry's is seeking enthusiastic, customer-focused individuals to join their dynamic ice cream shop team as Assistant Managers. The role involves managing retail operations, including planning, operations, equipment maintenance, marketing, and ensuring customer satisfaction. The ideal candidate will also manage staff, oversee training, and maintain the shop's appearance and compliance with safety standards.
Responsibilities
- Work under the District Manager & Scoop Shop Manager to manage the operations and budget for the shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements
- Manage the shop staff, ranging from 10 to 50 employees
- Manage the training, orientation, and development for all shop employees
- Establish a motivating work environment that actively encourages and supports employee involvement
- Supervise the implementation of all shop policies and procedures
- Implement the systems and procedures outlined in our Operating System Manual for financial transactions
- Manage the procurement and storage of all on-site inventories
- Adhere to the in-store marketing plan & assist with local store marketing
- Supervise and organize the tasks needed to maintain overall operations
- Run/Operate a successful cake program including organizing orders, equipment and product, customer communication & preparing/decorating custom and display cakes
- Effectively communicate with internal and external customers, contractors and suppliers
- Help respond and handle all customer complaints within the shop
- Ensure the maintenance and safe operation of all equipment within the shop
Qualifications
Required
- Prior experience in a similar role and brand (e.g., customer service, cashier, associate) is highly desirable
Full Job Description
Job Description
Are you a passionate foodie who loves bringing joy to others through delicious frozen treats? If so, we have the perfect opportunity for you at Ben & Jerry's! We're seeking enthusiastic, customer-focused individuals to join our dynamic ice cream shop team.
We strive to be the best employers and citizens of each neighborhood we call home by donating to charities, volunteering our time, participating in local events, and by giving back to our communities!If you are the one, tell us why and send in your resume. We look forward to you joining our euphoric journey and our amazing leadership team! Share the love!
Peace, Love & Ice Cream
To help assist managing the retail operations of this shop to include the planning, operations, equipment maintenance, marketing and customer satisfaction.
To ensure that the development and implementation of all systems fully support and comply with all franchise operating systems.
To ensure the proper hands on training support is provided. Training that focuses on daily operations, customer relations, staff orientation and cleanliness.
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
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