Shift Manager

Shift Manager Job Description

Title: Shift Manager

Reports to: Senior Manager

Oversee and coordinate the day-to-day operations of the business. Plan, organize, train, and lead as necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

· Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

· Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

· Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, and serving standards.

· Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

· Fill in where needed to ensure guest service standards and efficient operations.

· Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

· Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

· Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

· Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

· Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.

· Carry out restaurant marketing, advertising, and promotional activities and campaigns.

· Possess excellent basic math skills and have the ability to operate a POS system.

· Be able to work in a standing position for long periods of time.

· Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

· Must be able to attain and maintain a valid Liquor’s Permit