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Executive Housekeeper
Hyatt • SAN FRANCISCO, CA 94103 • Posted 10 days ago
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In-person • Full-time • Senior Manager
Job Highlights
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The Executive Housekeeper at Hyatt is responsible for overseeing all aspects of the housekeeping operation, ensuring high levels of cleanliness and satisfaction across the property. This role involves staff training, inter-departmental communications, scheduling, and managing the hotel's Housekeeping budget. The position requires strong attention to detail, leadership skills, and the ability to effectively communicate with team members, guests, and department heads.
Responsibilities
- Responsible for short and long term planning and the management of the hotel's Housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Teach employees importance of, and how to greet guests and courteously solve guest requests
- See that inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other Departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
Required
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Preferred
- Previous hotel pre-opening experience
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
+ Responsible for short and long term planning and the management of the hotel's Housekeeping operations
+ Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
+ Solid understanding of housekeeping and laundry supplies and pars
+ Teach employees importance of, and how to greet guests and courteously solve guest requests
+ See that inspection program is consistently maintained
+ Assure all safety and security policies and procedures are followed
+ Work closely with all other Departments
+ Inspect some rooms daily
+ Experience purchasing linens and housekeeping supplies
+ Current on latest housekeeping and laundry technology
+ Work closely with vendors to assure proper pricing, delivery, and maintenance
+ Experience teaching, supervising, and mentoring multilingual and multicultural staff
+ Ensure OSHA and ADA policies are adhered to
+ Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
+ Insures proper staffing levels for customer service goals
+ Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
**Qualifications:**
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
+ 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
+ With opening hotels, previous hotel pre-opening experience preferred
+ Service oriented style with professional presentations skills
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
**Primary Location:** US-CA-San Francisco
**Organization:** Grand Hyatt San Francisco
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
**Req ID:** SAN032544
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
+ Responsible for short and long term planning and the management of the hotel's Housekeeping operations
+ Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
+ Solid understanding of housekeeping and laundry supplies and pars
+ Teach employees importance of, and how to greet guests and courteously solve guest requests
+ See that inspection program is consistently maintained
+ Assure all safety and security policies and procedures are followed
+ Work closely with all other Departments
+ Inspect some rooms daily
+ Experience purchasing linens and housekeeping supplies
+ Current on latest housekeeping and laundry technology
+ Work closely with vendors to assure proper pricing, delivery, and maintenance
+ Experience teaching, supervising, and mentoring multilingual and multicultural staff
+ Ensure OSHA and ADA policies are adhered to
+ Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
+ Insures proper staffing levels for customer service goals
+ Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
**Qualifications:**
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
+ 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
+ With opening hotels, previous hotel pre-opening experience preferred
+ Service oriented style with professional presentations skills
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
**Primary Location:** US-CA-San Francisco
**Organization:** Grand Hyatt San Francisco
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Housekeeping/Laundry
**Req ID:** SAN032544
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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