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Front Office Supervisor
Hyatt • Anaheim, CA 92805 • Posted 11 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Front Office Supervisor at Hyatt is responsible for leading the front office agents in the guest registration process, communication of hotel services and promotions, and ensuring efficient service and meaningful experiences for guests. This role involves coaching, training, scheduling, payroll, and interviewing, with a direct impact on creating the guest experience.
Responsibilities
- Lead agents responsible for the guest registration process
- Communicate hotel services and promotions to guests
- Process forms of payment
- Respond to guest inquiries
- Coach, train, schedule, and manage payroll for front office agents
- Interview candidates for front office positions
Qualifications
Required
- Desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Experience and understanding of Front Office operations
- Full availability including weekends and holidays
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
**This is not you typical career opportunity. This is the Hyatt Touch.**
Clickhere (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Ability to stand for long periods of time.
+ Experience and a thorough understanding of Front Office operations.
+ Must have full availability including weekends and holidays.
**Primary Location:** US-CA-Orange County
**Organization:** Hyatt Regency Orange County
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ORA001990
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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