Job Search Assistant
Customer Service Representative - Print Industry
ABC Imaging • Los Angeles, CA 90006 • Posted 10 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
ABC Imaging is seeking a proactive and experienced on-site Customer Service Representative with experience in the printing industry. The role involves routinely checking for incoming jobs, accurately coding customer tickets, addressing client inquiries, explaining job complexities, contacting clients for job specifications, and providing front counter assistance. The ideal candidate will be integral to the team, ensuring efficient job handling and client satisfaction.
Responsibilities
- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
- Accurately codes customer tickets in accordance with company prescribed guidelines.
- Addresses all client inquiries and concerns in a business-like and timely manner.
- Explain complexities and scheduling of each job before assigning jobs to operators.
- Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
- Double check correctness of information given on incoming correspondence.
- Log jobs out after they are completed and shipped out.
- Ensure that front desk is clean and organized at all times.
- Possesses the ability to multi-task without losing focus.
- Provide front counter assistance to customers as needed.
- Responsible for answering incoming telephone calls.
- Maintains proper inventory of supplies.
- Provides back-up assistance to the production staff as needed.
- Responsible for other duties as assigned by Manager.
Qualifications
Required
- Experience working within the Print Industry
- Experience working in a call center
- Strong organizational skills and attention to detail
- Experience with enhancing service offerings
- Good knowledge of how to increase revenue
- Experience with Prepress and offset
- Solutions focused - ability to solve problems efficiently
- Ability to communicate effectively
- Excellent Customer Service skills and experience
- Proficiency with MSOffice
- Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred
Preferred
- Inside sales experience
Full Job Description
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
Job Description
We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.
QUALIFICATIONS:
+ MUST have experience working within the Print Industry
+ Experience working in a call center
+ Insides sales experience preferred
+ Strong organizational skills and attention to detail
+ Experience with enhancing service offerings
+ Good knowledge of how to increase revenue
+ Experience with Prepress and offset
+ Solutions focused - ability to solve problems efficiently
+ Ability to communicate effectively
+ Excellent Customer Service skills and experience
+ Proficiency with MSOffice
+ Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred
Job Description
We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.
QUALIFICATIONS:
+ MUST have experience working within the Print Industry
+ Experience working in a call center
+ Insides sales experience preferred
+ Strong organizational skills and attention to detail
+ Experience with enhancing service offerings
+ Good knowledge of how to increase revenue
+ Experience with Prepress and offset
+ Solutions focused - ability to solve problems efficiently
+ Ability to communicate effectively
+ Excellent Customer Service skills and experience
+ Proficiency with MSOffice
+ Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred
Search for other jobs like this one:
Search for popular related roles:
Clerical Customer Service Representative jobs in Los Angeles, CACustomer Service/Service Department Representative jobs in Los Angeles, CACustomer Care Center Representative jobs in Los Angeles, CACustomer Service/Provider Representative jobs in Los Angeles, CACustomer Service/Dispatch Representative jobs in Los Angeles, CACustomer Sales & Service Representative jobs in Los Angeles, CAClient Service Representative jobs in Los Angeles, CACustomer Care Representative jobs in Los Angeles, CACustomer Sales/Service Representative jobs in Los Angeles, CAReceptionist Customer Service Representative jobs in Los Angeles, CA
Search nearby locations hiring for this role:
Customer Service Representative jobs in Valinda, CACustomer Service Representative jobs in Vincent, CACustomer Service Representative jobs in Hermosa Beach, CACustomer Service Representative jobs in Arcadia, CACustomer Service Representative jobs in Rossmoor, CACustomer Service Representative jobs in Avocado Heights, CACustomer Service Representative jobs in Pasadena, CACustomer Service Representative jobs in Diamond Bar, CACustomer Service Representative jobs in Placentia, CACustomer Service Representative jobs in Paramount, CA