Information Technology Specialist

Summary This position is located in the United States Holocaust Memorial Museum (USHMM), Office of Information Technology (OIT), IT Operations & Technical Services, Washington, DC. Multiple positions may be filled from this announcement. The Museum is committed to cultivating and maintaining a culture of diversity, equity, accessibility and inclusion (DEAI). Please click here to view the Museum Statement on Diversity, Equity, Accessibility and Inclusion (PDF). Responsibilities The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America's national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention. In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion. Duties include: The employee serves as a member of the Technical Services Support team which provides for the implementation, operation, and maintenance of an enterprise-wide information technology infrastructure. Provide technical assistance to the USHMM's end users, IT professionals, museum outreach, and special event staff. Implement, manage, and maintain computer systems of the USHMM. Coordinates and manages all elements related to the IT support operations throughout the Museum. Serve as first-level support technician providing technical assistance to USHMM staff including troubleshooting and resolving everyday technical issues. Provide Systems support for a wide variety of different equipment platforms, operating systems, applications, and video configurations. Communicating, orally and in writing, with managers, program managers and stakeholders, subject matter specialists, Museum staff, and contractor representatives to develop ideas in a logical, analytical sequence. Responsible for testing, evaluating, reviewing, repairing and disposing of IT equipment. Requirements Conditions of Employment · The USHMM is an equal opportunity employer. · You must be a U.S. citizen or national to apply. · This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case-by-case basis. · As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction. · This is a Federal agency. Former employees who received a voluntary separation incentive ("buyout") must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout. · On-line resumes must be submitted by 11:59pm EST of the closing date. · You must be a suitable for Federal employment. · You must be registered for Selective Service if applicable (www.sss.gov). · A one year probationary/trial period may be required. · Payment of relocation expenses is not authorized. · The USHMM is an equal opportunity employer. Qualifications Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Basic Requirement: Applicants must have IT-related experience demonstrating EACH of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with Clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the basic requirements above, all applicants must also meet the following minimum qualification requirements: SPECIALIZED EXPERIENCE: You qualify for the GS-11 grade level if you possess one year of specialized experience, equivalent to the GS-9 (or equivalent) grade level in the Federal government, performing the following duties: For this position, specialized experience includes the following: Performing a wide range of desktop support services, including primary responsibility for user account management, hardware inventory control, computer warranty repairs, and hardware decommissioning and disposal; Providing desktop and network support for events (both onsite and offsite); Managing IT-focused training for newly onboarded personnel; AND providing customer and operational support for complex technical problems and issues. OR Education: Completion of a Ph.D. or equivalent doctoral degree in a related major field of study; or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. · ***Failure to submit required documentation will result in an ineligible rating. Education See Qualifications Additional Information Selective Service: This link provides information on the Selective Service System Registration. http://www.opm.gov/fedregis/1999/64r28713.pdf If you are an Interagency Career Transition Assistance Program (ICTAP) eligible, you may receive selection priority. You must apply and be found to be well-qualified.