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Front Office Administrator
Florida Atlantic University • Boca Raton, FL 33434 • Posted 10 days ago
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In-person • Full-time • $17.78/hr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Florida Atlantic University is seeking a Front Office Administrator in Boca Raton, FL. The role involves scheduling appointments based on various factors, developing an understanding of Electronic Health Records systems, verifying patient insurance status, checking patients in and out, monitoring tasks, ensuring immunization compliance, managing patient documents, and performing other office duties as needed.
Responsibilities
- Schedule appointments appropriately based on patient availability, urgency of symptoms, clinic priorities, and medical staff availability.
- Develop a thorough understanding of Electronic Health Records systems to identify patient eligibility.
- Apply knowledge of insurance plans accepted by SHS to verify patients' medical and/or dental insurance status.
- Verify that appropriate intake forms and identification/insurance documents are on file at check-in.
- Monitor assigned tasks in Electronic Health Records Systems.
- Answer questions on immunization compliance requirements and report any barriers faced by students.
- Review faxes received and assign appropriately, interpreting nurse reports and radiology reports.
- Scan and index patient documents to ensure timely and accurate communication of results.
- Perform any other job-related duties as needed for office smooth operation.
Qualifications
Required
- High school diploma
- Five years of appropriate experience or equivalent college coursework or vocational/technical training
- Ability to work Monday - Friday, 8am - 5pm, including some nights and weekends
About Florida Atlantic University
Florida Atlantic University (FAU) is a public research university that focuses on empowering students.
Full Job Description
Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Front Office Administrator - Boca Raton, FL
Summary of Responsibilities:
+ Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.
+ Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.
+ Apply a working knowledge of insurance plans accepted by SHS to verify patients' medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly. Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.
Check-in and Check-out
+ Verify that appropriate intake forms have been completed and that appropriate identification and insurance documents are on file. Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice. At check-out, schedule follow-up appointments as necessary.
Task Monitoring
+ Monitor assigned tasks in multiple Electronic Health Records Systems.
Immunization Compliance
+ Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.
Patient Document Management
+ Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.
+ Interpret Out-of Hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.
+ Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.
+ Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems' ecosystems.
+ Perform any other job-related duties as needed for the smooth operation of the office.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
+ Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
+ State retirement options including tax-deferred annuities and Roth 403(b) plans.
+ State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
+ Flexible work arrangement plans - https://www.fau.edu/hr/employee\_relations/flexwork.php
+ Sick Leave Pool Program
+ Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
+ Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf
+ Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments
Minimum Qualifications:
A high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Salary:
$17.78 per hour.
College or Department:
Division of Student Affairs: Student Health Services Administration
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8am - 5pm. Some nights and weekends
Application Deadline:
2024-09-24
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.
Florida Atlantic University is where your future begins.
With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.
To learn more about the vision and mission of FAU, please visit: www.fau.edu
In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to jobs@fau.edu.
Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.
Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.
Clery Act Information (https://www.fau.edu/police/clery.php)
Florida Statute 1010.35 - Screening Foreign Researchers
Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant's 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).
Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.
Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Front Office Administrator - Boca Raton, FL
Summary of Responsibilities:
+ Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.
+ Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.
+ Apply a working knowledge of insurance plans accepted by SHS to verify patients' medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly. Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.
Check-in and Check-out
+ Verify that appropriate intake forms have been completed and that appropriate identification and insurance documents are on file. Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice. At check-out, schedule follow-up appointments as necessary.
Task Monitoring
+ Monitor assigned tasks in multiple Electronic Health Records Systems.
Immunization Compliance
+ Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.
Patient Document Management
+ Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.
+ Interpret Out-of Hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.
+ Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.
+ Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems' ecosystems.
+ Perform any other job-related duties as needed for the smooth operation of the office.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
+ Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
+ State retirement options including tax-deferred annuities and Roth 403(b) plans.
+ State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
+ Flexible work arrangement plans - https://www.fau.edu/hr/employee\_relations/flexwork.php
+ Sick Leave Pool Program
+ Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
+ Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf
+ Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments
Minimum Qualifications:
A high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Salary:
$17.78 per hour.
College or Department:
Division of Student Affairs: Student Health Services Administration
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8am - 5pm. Some nights and weekends
Application Deadline:
2024-09-24
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.
Florida Atlantic University is where your future begins.
With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.
To learn more about the vision and mission of FAU, please visit: www.fau.edu
In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to jobs@fau.edu.
Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.
Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.
Clery Act Information (https://www.fau.edu/police/clery.php)
Florida Statute 1010.35 - Screening Foreign Researchers
Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant's 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).
Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.
Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.
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