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HR Services Contact Center Associate (Remote)
Home Depot • Remote • Posted 10 days ago
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Remote • Full-time • $18.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The HR Services Contact Center Associate at Home Depot is part of a team in the HR Service Center, providing quality customer service to associates and managers through inbound or outbound calls, faxes, or emails. The role involves handling calls related to pay and HR issues, processing transactions, and escalating issues for further research and resolution. The associate also supports organization changes through high volume transactional support and provides exceptional customer service.
Responsibilities
- Handles inbound calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
- Supports organization changes through high volume transactional support as needed
- Processes transaction requests received via call, mail, fax or email
- Provides exceptional customer service
Qualifications
Required
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- High school diploma or GED
- 1 year of work experience
Preferred
- Associate Degree, some college education or HR experience in a shared services environment
- Case Management application experience
- Interested in sharing knowledge
- Excellent interpersonal skills
- Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
- Adaptable and flexible
- History of punctuality and good attendance
- Ability to use probing questions to get to the root of a problem
- Bilingual Spanish
About Home Depot
The Home Depot, Inc., often simply referred to as Home Depot, is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. In 2021, the company had 490,600 employees and more than $151 billion in revenue. The company is headquartered in unincorporated Cobb County, Georgia, with an Atlanta mailing address. It operates many big-box format stores across the United States (including the District of Columbia, Guam, Puerto Rico and the U.S. Virgin Islands); all 10 provinces of Canada; and all 32 Mexican states and Mexico City. MRO company Interline Brands (now The Home Depot Pro) is also owned by The Home Depot, with 70 distribution centers across the United States. It is the sixth largest United States–based employer globally.
Full Job Description
The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner. The contact center associate:
-Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
-Supports organization changes through high volume transactional support as needed
-Processes transaction requests received via call, mail, fax or email
-Provides exceptional customer service
**Key Responsibilities:**
+ 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
+ 10% Special projects as assigned
**Direct Manager/Direct Reports:**
+ Reports to Contact Center Supervisor
+ No direct responsibility for supervising others.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Associate Degree, some college education or HR experience in a shared services environment
+ Case Management application experience
+ Interested in sharing knowledge
+ Excellent interpersonal skills
+ Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
+ Adaptable and flexible
+ History of punctuality and good attendance.
+ Ability to use probing questions to get to the root of a problem
+ Excellent interpersonal skills
+ Bilingual Spanish is a plus but not required
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 1
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Basic computer and phone knowledge (including experience with DOS applications)
+ Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
+ Ability to navigate through multiple computer applications simultaneously during a call
+ Careful attention to detail
+ Exhibits ownership and empowerment
+ Good written and verbal communication skills
+ Strong typing skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $18.00 - $18.00
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