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Customer Service Associate
The Hertz Corporation • Chicago, IL 60684 • Posted 10 days ago
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In-person • Full-time • $17.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Associate at The Hertz Corporation is responsible for providing exceptional customer service with a 100% customer focus. This role involves handling multiple tasks, organizing work efficiently, and maintaining strong computer and communication skills. The position requires a high school diploma or equivalent, 2 years of customer service experience, and the ability to work any schedule including nights, weekends, and holidays. Preferred candidates will have experience in direct customer interactions and sales.
Responsibilities
- Provide exceptional customer service with a 100% customer focus
- Handle multiple tasks and maintain good organizational skills
- Legally drive a vehicle
- Work any schedule to include nights, weekends, and holidays based on business demands
- Utilize strong computer skills
- Maintain excellent verbal communication skills
- Maintain a great attitude with a high-energy personality
- Maintain a professional appearance and work ethic
- Work overtime as required
Qualifications
Required
- High School Diploma or equivalent
- Passion for customer service
- 2 years of customer service experience
- Allowed to legally drive a vehicle
- Ability to work any schedule including nights, weekends, and holidays
- Strong computer skills
- Excellent verbal communication skills
- Great attitude with a high-energy personality
- Professional appearance and work ethic
- Ability to work overtime as required
Preferred
- Experience in dealing directly with customers (i.e., inquiries, disputes, adjustments, etc.)
- 4 years of customer service experience with 2 years of sales experience
About The Hertz Corporation
Hertz Corporation is a prominent American car rental company with a significant global presence, operating in over 150 countries. The company offers a wide range of car rental and leasing services, including sedans, SUVs, luxury vehicles, vans, and used vehicle sales through Hertz Car Sales. Despite recent financial challenges and a restructuring process, Hertz remains committed to providing reliable transportation solutions to customers worldwide.
Full Job Description
**Essential Requirements:**
+ High School Diploma or equivalent
+ Passion for customer service with 100% customer focus
+ 2 year of customer service experience
+ Ability to handle multiple tasks and have good organizational skills
+ Allowed to legally drive a vehicle
+ Ability to work any schedule to include nights, weekends, and holidays based on the demands of the business
+ Strong computer skills
+ Excellent verbal communication skills
+ Great attitude with a high-energy personality
+ Professional appearance and work ethic
+ Ability to work overtime as required
**Preferred Requirements:**
+ Experience in dealing directly with customers (i.e. inquiries, disputes, adjustments, etc.)
+ 4 Years of customer service experience with 2 years of sales experience
**Physical Requirements:**
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, writing, lifting, seeing, and reading.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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