Quality Manager - Decatur, IL or ADM - NA Milling Business Unit

**89942BR**

**Job Title:**

Quality Manager - Decatur, IL or ADM - NA Milling Business Unit

**Department/Function:**

Quality & Food Safety

**Job Description:**

**Quality Manager - Decatur, IL or ADM - NA Milling Business Unit**

This is an exempt position.

**Job Summary:**

This position is a strategic support role within the Divisional Milling team. The position provides proactive support in the development, implementation, execution and performance of the Quality Systems to ensure product meets quality and food safety standards. In addition to leading efforts for the division. This position reports to the Director of Quality and Food Safety, Milling.

**Essential Job Functions:**

+ Provide oversight of Customer Complaints - to ensure the team works within the outlined processes and categorizes complaints according to published guardrails

+ Monitors cases to ensure proper categorization and responsible party along with CAPA review for Category 3 and 4 complaints

+ Local and Divisional reporting out of complaint metrics, trending and evaluating data

+ Continue to explore standardization practices in complaint handling and trending of customer complaints

+ Collaborate with transportation and supplier quality to establish and verify standards for Transload/Co-manufacturers

+ Assist in transportation complaint investigations, assist in root cause determination, and continuous improvements

+ Own notifications around customer changes (ie; co-man location/manufacturing change; product spec change; etc)

+ Liaise between customers & manufacturing sites, warehouses & internal depts related to quality processes & requests

+ Support complex KAM/BU-supported customer portals/questionnaires, as needed

+ Customer audit facilitation and approval, as needed

+ Assist product steward, business and sales with relevant projects (rebranding, etc)

+ Collaborate with Senior Product Steward to identify and create needed processes and statements

+ System management/support: WMS, TLC, IBM

+ Manage and continuously improves the Food Safety/Quality divisional programs

+ Helping to drive continuous improvement efforts to deliver quality and food safe products

+ Facilitate and own divisional gap assessment and rollout of QMS programs

+ Plant quality and food safety verifications, as needed

+ Facilitating divisional quality training, as needed

+ Travel as needed to support the needs in regions and across the Division, as requested

**Job Qualifications**

+ Preferred 4 year degree or equivalent 7 year Food Safety experience and PCQI trained

+ Required Milling plant experience and in depth knowledge of milling processes

+ Working knowledge of Document Management, spreadsheets, Excel and databases

+ Knowledge applicable food regulations and requirements

+ Ability to make decisions based on information and data available

+ Ability to work as a team member and provide training

+ Ability to think strategically and proactively to contribute to the development of the organization

+ Ability to motivate staff and establish positive relationships across all levels of the organization

Relocation Assistance is available with this role.

ADM Milling locations - Decatur, IL; Cheney, WA; Spokane, WA; Minneapolis, MN; Beech Grove, IN; Lincoln, NE; Mendota, IL; Arkansas City, KS; Carthage, MO; St. Louis, MO; Mt Vernon, IN; Enid, OK; Buffalo, NY; Camp Hill, PA; Charlotte, NC; Chattanooga, TN; Cleveland, TN; Hudson, NY; Jackson, TN; Dodge City, KS; Abilene, KS.

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

**"AJCIND"**

REF:89942BR

**Req/Job ID:**

89942BR

**City:**

Decatur

**State:**

IL - Illinois

**Ref ID:**

\#LI-NG1

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**About ADM**

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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\#LI-Onsite

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**\#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)

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**Benefits and Perks**

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

+ **Physical wellness** - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).

+ **Financial wellness** - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.

+ **Mental and social wellness** - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

+ Paid time off including paid holidays.

+ Adoption assistance and paid maternity and parental leave.

+ Tuition assistance.

+ Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.