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Customer Service Representative
Robert Half • Rolling Meadows, IL 60008 • Posted 10 days ago
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In-person • Full-time • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Robert Half is offering a contract to hire employment opportunity for a Customer Service Representative in the Rolling Meadows, IL area. The role involves handling customer inquiries through various channels, collaborating with team members for top-tier customer service, and managing customer interactions and documentation. The position requires proven experience in customer service, preferably within a wholesale distribution setting, and proficiency in customer service software and databases.
Responsibilities
- Respond to customer inquiries through phone calls, emails, and chat with a focus on professionalism and timeliness.
- Collaborate with team members and vendor partners to provide industry-leading customer service.
- Offer basic troubleshooting to customers, including product knowledge and problem resolution.
- Maintain detailed records of customer interactions and transactions.
- Demonstrate a comprehensive understanding of all products and procedures.
- Manage and respond to all written customer correspondences.
- Ensure documentation of all customer service tickets is thorough and accurate.
- Employ excellent customer service skills in a courteous and professional manner.
Qualifications
Required
- Proven experience in a customer service role, preferably within a wholesale distribution setting.
- Demonstrated proficiency in handling customer queries and resolving issues promptly.
- Exceptional communication and interpersonal skills.
- Ability to manage high volume of customer calls and provide timely and accurate responses.
- Experience in customer experience management and customer success management.
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Proficiency in using customer service software and databases.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to provide superior customer service.
Preferred
- Knowledge of the wholesale distribution industry.
- Willingness to learn and adapt to new processes and systems.
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Full Job Description
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative in the Rolling Meadows, IL area. As a Customer Service Representative, you will play a key role in handling customer inquiries, managing documentation, and collaborating with team members to provide top-tier customer service.
**Call center experience is a must!!**
Responsibilities:
- Respond to customer inquiries through phone calls, emails, and chat with a focus on professionalism and timeliness.
- Collaborate with team members and vendor partners to provide industry-leading customer service.
- Offer basic troubleshooting to customers, including product knowledge and problem resolution.
- Maintain detailed records of customer interactions and transactions.
- Demonstrate a comprehensive understanding of all products and procedures.
- Manage and respond to all written customer correspondences.
- Ensure documentation of all customer service tickets is thorough and accurate.
- Employ excellent customer service skills in a courteous and professional manner.
Requirements - Proven experience in a customer service role, preferably within a wholesale distribution setting.
- Demonstrated proficiency in handling customer queries and resolving issues promptly.
- Exceptional communication and interpersonal skills to interact effectively with customers and team members.
- Ability to manage high volume of customer calls and provide timely and accurate responses.
- Experience in customer experience management and customer success management.
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Proficiency in using customer service software and databases.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to provide superior customer service.
- Knowledge of the wholesale distribution industry would be advantageous.
- Willingness to learn and adapt to new processes and systems.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
We are offering a contract to hire employment opportunity for a Customer Service Representative in the Rolling Meadows, IL area. As a Customer Service Representative, you will play a key role in handling customer inquiries, managing documentation, and collaborating with team members to provide top-tier customer service.
**Call center experience is a must!!**
Responsibilities:
- Respond to customer inquiries through phone calls, emails, and chat with a focus on professionalism and timeliness.
- Collaborate with team members and vendor partners to provide industry-leading customer service.
- Offer basic troubleshooting to customers, including product knowledge and problem resolution.
- Maintain detailed records of customer interactions and transactions.
- Demonstrate a comprehensive understanding of all products and procedures.
- Manage and respond to all written customer correspondences.
- Ensure documentation of all customer service tickets is thorough and accurate.
- Employ excellent customer service skills in a courteous and professional manner.
Requirements - Proven experience in a customer service role, preferably within a wholesale distribution setting.
- Demonstrated proficiency in handling customer queries and resolving issues promptly.
- Exceptional communication and interpersonal skills to interact effectively with customers and team members.
- Ability to manage high volume of customer calls and provide timely and accurate responses.
- Experience in customer experience management and customer success management.
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Proficiency in using customer service software and databases.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to provide superior customer service.
- Knowledge of the wholesale distribution industry would be advantageous.
- Willingness to learn and adapt to new processes and systems.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
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