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Operations Manager
Topgolf • Oxon Hill, MD 20750 • Posted 10 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Operations Manager at Topgolf is responsible for supervising Department Managers and their teams to provide best-in-class service, coaching and developing direct reports, driving Associate engagement, upholding operating standards for Guest and team safety and satisfaction, and managing venue operations and budgets. This role involves leveraging business metrics to maximize profit and revenue, cultivating community relationships, and ensuring a high level of service quality for Guests.
Responsibilities
- Supervise the Department Managers and their teams in providing best-in-class service
- Coach and develop their direct reports and the team
- Drive Associate engagement
- Uphold operating standards and drive Guest and team safety and satisfaction
- Hold leaders accountable for managing venue operations
- Hold departments accountable for budgets and spending
- Forecast and control sales and expenses
- Delegate and follow-up on the completion of tasks
- Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Interact with Guests to check on the quality of their experience
- Leverage business metrics and trends to drive performance and to maximize profit and revenue
- Cultivate relationships with community leaders and organizations to ensure strong connections
Qualifications
Required
- 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Excellent communication, time management and organization skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
Preferred
- Multi-unit management experience
About Topgolf
Topgolf operates in the entertainment industry, offering a unique blend of golf, technology, and social experience. Through its locations worldwide, it provides customers with an interactive golfing experience using microchipped balls and targets, along with food and beverage options for parties and events. With a strong market position and global expansion plans, Topgolf remains a popular destination for golfers and non-golfers alike.
Full Job Description
How You'll Do It
+ Supervise the Department Managers and their teams in providing best-in-class service
+ Coach and develop their direct reports and the team
+ Drive Associate engagement
+ Uphold operating standards and drive Guest and team safety and satisfaction
+ Hold leaders accountable for managing venue operations
+ Hold departments accountable for budgets and spending
+ Forecast and control sales and expenses
+ Delegate and follow-up on the completion of tasks
+ Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
+ Interact with Guests to check on the quality of their experience
+ Leverage business metrics and trends to drive performance and to maximize profit and revenue
+ Cultivate relationships with community leaders and organizations to ensure strong connections
What We're Looking For
+ 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
+ Multi-unit management experience is desired but not required
+ High school diploma or equivalent
+ Excellent communication, time management and organization skills
+ Ability to work on a team
+ Energy and enthusiasm
+ A high level of self-awareness, receptivity to change and integrity
+ Ability to work in extreme weather conditions for extended periods of time
+ Availability to work varied shifts, including evenings, weekends and holidays
+ Ability to stand and walk for long periods of time including maneuvering up and down stairs
+ Ability to obtain required licenses and certifications for your location
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
+ Supervise the Department Managers and their teams in providing best-in-class service
+ Coach and develop their direct reports and the team
+ Drive Associate engagement
+ Uphold operating standards and drive Guest and team safety and satisfaction
+ Hold leaders accountable for managing venue operations
+ Hold departments accountable for budgets and spending
+ Forecast and control sales and expenses
+ Delegate and follow-up on the completion of tasks
+ Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
+ Interact with Guests to check on the quality of their experience
+ Leverage business metrics and trends to drive performance and to maximize profit and revenue
+ Cultivate relationships with community leaders and organizations to ensure strong connections
What We're Looking For
+ 15+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
+ Multi-unit management experience is desired but not required
+ High school diploma or equivalent
+ Excellent communication, time management and organization skills
+ Ability to work on a team
+ Energy and enthusiasm
+ A high level of self-awareness, receptivity to change and integrity
+ Ability to work in extreme weather conditions for extended periods of time
+ Availability to work varied shifts, including evenings, weekends and holidays
+ Ability to stand and walk for long periods of time including maneuvering up and down stairs
+ Ability to obtain required licenses and certifications for your location
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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