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CSR (Front Desk) Supervisor
VCA Animal Hospitals • Edgewater, MD 21037 • Posted 9 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As the Client Service Supervisor at VCA Animal Hospitals, you will lead a team of 6-10 front desk staff to ensure high levels of customer service for clients and their pets. This role involves managing front desk activities, including scheduling, training, and ensuring appropriate coverage. The position offers an opportunity for career growth within a supportive community that values professional development.
Responsibilities
- Supervise 6-10 front desk staff to ensure high levels of customer service.
- Manage all front desk activity, including phone lines and grooming services.
- Ensure appropriate coverage at all times.
- Handle scheduling of front desk staff.
- Assist in training new team members.
- Continually train current team members.
- Report directly to the hospital manager or assistant manager.
About VCA Animal Hospitals
VCA Northside Animal Hospital is a leading company in the veterinarian services industry. They offer a wide range of comprehensive services, from everyday care like check-ups and vaccinations to specialized care provided by advanced care teams, including oncologists and surgeons. Additionally, VCA provides emergency and urgent care services and boarding facilities to ensure your pet's well-being.
Full Job Description
**Why Join The VCA Family?**
We are passionate about supporting our Veterinary Assistants and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Assistant career has to offer. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
+ Access to the people and financial resources of a large veterinary community
+ Leadership opportunities
+ Career development programs
+ Opportunities to give back through strong Shelter partnerships and VCA Charities
+ Continuing education allowance
+ Tuition support and sponsorships
+ Veterinary Technician license reimbursement
+ Free wellness subscriptions (Head Space)
+ Referral bonuses
+ Competitive wage
+ Medical, dental & vision insurance
+ Life, long and short term disability insurance
+ Paid parental leave
+ Paid vacation and sick time
+ 401(k)
Why We Want You!
As a member of the VCA team, your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so we can provide exceptional care to every patient.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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