Customer Care Professional

As a Customer Care Professional, you will be providing service to long term care insurance policy owners as well as financial representatives of insurances companies. You will have the opportunity to be part of a supportive team to provide best in class customer service. This will be a fully remote opportunity including the initial 4 weeks of paid training. We are seeking highly motivated self-directed individuals who have previous work from home experience. We are looking at individuals to work a schedule of Mon-Fri, 9:30a-6p CST. Target start date is 10/14/2024. CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES * Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing. * Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests. * Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. * Identifies service opportunities and suggests innovative ideas for improvement. * Handles multiple products and services intermittently while meeting established service requirements and standards. * Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. * Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary. * Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location. * High school diploma or GED equivalent * Previous customer service experience preferred. * Working knowledge of life and health products is welcomed but not required. * Must have knowledge of Microsoft Office Suite * Excellent active listening, interpersonal, and communication skills * Must have good attendance and demonstrate the ability to function as a reliable member of operations. * Must have a cell phone or land line to utilize multi-factor authorization, specific to Microsoft requirement. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled