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Billing Account Representative
MetLife • Remote • Posted 9 days ago
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Remote • Full-time • Junior Level
Job Highlights
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The Billing Account Representative is responsible for bill entry, payment application, and refund check processing in support of National Accounts group customers. This role involves receiving and processing bills and payments, ensuring accurate application of premium, reviewing billing history, and proactively monitoring billing transmission and payment processes.
Responsibilities
- Receives and processes moderate to complex bills and payments
- Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner
- Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium
- Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research
- Reconciles daily transactions and report discrepancies
- Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Qualifications
Required
- Working knowledge of remittance processing and billing or related experience
- High School Diploma
- 2-4 years business experience
- Detail oriented with basic math skills
- Strong time management and organizational skills
- Ability to communicate effectively and work in team environment
Full Job Description
Job location: Virtual within commutable distance to Tampa FL, Aurora IL, Cary NC, or Charlotte NC offices
Role Value Proposition:
Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.
Key Responsibilities:
* Receives and processes moderate to complex bills and payments
* Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
* Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
* Reconciles daily transactions and report discrepancies.
* Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Essential Business Experience and Technical Skills:
- Working knowledge of remittance processing and billing or related experience
- High School Diploma
- 2-4 years business experience.
- Detail oriented with basic math skills.
- Strong time management and organizational skills.
- Ability to communicate effectively and work in team environment.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Role Value Proposition:
Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.
Key Responsibilities:
* Receives and processes moderate to complex bills and payments
* Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
* Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
* Reconciles daily transactions and report discrepancies.
* Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Essential Business Experience and Technical Skills:
- Working knowledge of remittance processing and billing or related experience
- High School Diploma
- 2-4 years business experience.
- Detail oriented with basic math skills.
- Strong time management and organizational skills.
- Ability to communicate effectively and work in team environment.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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