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customer service rep
Randstad US • cary, NC 27512 • Posted 10 days ago
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Hybrid • Full-time • $18.00-$20.40/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Randstad US is seeking a Customer Service Representative for a temporary opportunity with a healthcare industry leader. This role involves handling inbound and outbound pharmacy calls, scheduling refills, and ensuring accurate information is included in patient profiles for successful package distribution. The position is hybrid, with mandatory onsite training 100% from Monday to Friday, 9 am to 7 pm, and no weekend work. The ideal candidate will have at least 1 year of Call Center/Customer Service experience, familiarity with medical terminology, and strong communication skills.
Responsibilities
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries.
- Handle inbound and outbound calls to schedule medication delivery and payment.
- Directly respond to customer inquiries or route calls to the appropriate staff for prompt resolution/customer satisfaction.
- Update concise progress notes for quick assessment of the status of the referral.
- Provide customer service through manipulation of management information system for refill needs, prescription status, and invoice copies.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team when appropriate.
- Identify and report adverse events and product complaints to clinicians for patient safety.
- Perform other duties as assigned.
Qualifications
Required
- 1 year of Call Center/Customer Service experience
- Familiarity with medical terminology; Pharmacy experience is a plus
- Accuracy and detail oriented
- Ability to multitask
- Solid customer service skills
- Excellent communication skills both verbal and written
- Ability to type with accuracy
- Solid technical ability and able to learn new systems
- Microsoft Suite knowledge
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
customer service rep.
+ cary , north carolina
+ posted 9 days ago
**job details**
summary
+ $18 - $20.40 per hour
+ temporary
+ high school
+ category business and financial operations occupations
+ referenceAB_4604598
job details
Randstad Strategic Accounts is looking for a business professional for a possible temp to hire Customer Service Rep opportunity with a leader in the healthcare industry. Must have Call Center/Customer service experience and be familiar with medical terminology. Will be responsible for handling inbound and outbound pharmacy calls and scheduling refills. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! Position is Hybrid. Mandotory training 100% onsite Monday - Friday 9 am to 7 pm. (40 hour schedule) NO Weekends! Qualifications:
+ Work schedule is Monday - Friday 8:00 am - 8 pm EST (40 hour schedule determined after training
+ Must have at least 1 year of Call Center/Customer Service experience
+ Familiar with medical terminology; Pharmacy experience, a plus.
+ Accuracy and Detail Oriented are a MUST
+ Ability to multitask
+ Solid Customer Service skills
+ Excellent communication skills are a MUST both verbal and written
+ Ability to type with accuracy
+ Solid technical abiility and able to learn new systems
+ Microsoft Suite
salary: $18 - $20.4 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
+ Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
+ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
+ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
+ Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
+ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
+ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
+ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
+ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Skills
+ Customer Service
+ Call Center Support
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
RW
**rosalind wells**
+ rosalind.wells@randstadusa.com
+ cary , north carolina
+ posted 9 days ago
**job details**
summary
+ $18 - $20.40 per hour
+ temporary
+ high school
+ category business and financial operations occupations
+ referenceAB_4604598
job details
Randstad Strategic Accounts is looking for a business professional for a possible temp to hire Customer Service Rep opportunity with a leader in the healthcare industry. Must have Call Center/Customer service experience and be familiar with medical terminology. Will be responsible for handling inbound and outbound pharmacy calls and scheduling refills. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! Position is Hybrid. Mandotory training 100% onsite Monday - Friday 9 am to 7 pm. (40 hour schedule) NO Weekends! Qualifications:
+ Work schedule is Monday - Friday 8:00 am - 8 pm EST (40 hour schedule determined after training
+ Must have at least 1 year of Call Center/Customer Service experience
+ Familiar with medical terminology; Pharmacy experience, a plus.
+ Accuracy and Detail Oriented are a MUST
+ Ability to multitask
+ Solid Customer Service skills
+ Excellent communication skills are a MUST both verbal and written
+ Ability to type with accuracy
+ Solid technical abiility and able to learn new systems
+ Microsoft Suite
salary: $18 - $20.4 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
+ Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
+ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
+ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
+ Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
+ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
+ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
+ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
+ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Skills
+ Customer Service
+ Call Center Support
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
RW
**rosalind wells**
+ rosalind.wells@randstadusa.com
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