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CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME
Goodwill Industries of Southern New Jersey and Phi • Audubon, NJ 08106 • Posted 11 days ago
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In-person • Part-time • $15.25/hr • Entry Level
Job Highlights
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The Customer Service Associate Trainee at Goodwill Industries of Southern New Jersey and Phi is responsible for providing excellent customer service, processing register transactions, handling money, and engaging customers through various steps. This part-time role also involves cross-training in Donation-Utility Associate and Barcoder roles, maintaining a clean and organized store, and ensuring a positive customer experience.
Responsibilities
- Follow all Goodwill policies and safety procedures.
- Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
- Engage customers using steps a-h, including greeting, focusing on the customer, maintaining a clean store, and thanking the customer.
- Receive cross-training as Donation-Utility Associate and Barcoder.
- Train to complete opening and closing procedures as necessary.
- Stock and maintain sales floor with newly processed merchandise.
- Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
- Maintains sales floor by recovering sales floor and dressing rooms.
- Establish or identify prices of goods.
- Utilize systems, including phones and paging systems and make regularly scheduled announcements.
- Maintains interior and exterior of store in a neat, clean, and orderly manner.
- Maintain a clean and neat personal appearance at all times.
- Regular attendance is required.
Qualifications
Required
- Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
- Truthfulness and credibility in the workplace.
- Ability to make sound decisions that impact business goals and strategies.
- Dependability and trustworthiness.
- Bringing energy to the performance of a task.
- Perform work accurately and thoroughly.
- Ability to communicate and understand instructions, both verbal and written, in English.
- Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
- Ability to meet physical demands of position.
- Vision corrected to within normal limits.
- Ability to function in a hectic work environment with occasional periods of high stress.
Full Job Description
CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME
Job Details
Job Location
Audubon Store - Audubon, NJ
Position Type
Part-Time
Education Level
None
Salary Range
$15.25 - $15.25 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Retail
Description
SPECIFIC DUTIES
+ Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
+ Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
+ Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
+ Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
+ Train to complete opening and closing procedures as necessary.
+ Must stock and maintain sales floor with newly processed merchandise.
+ Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
+ Maintains sales floor by recovering sales floor and dressing rooms.
+ Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
+ Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
+ Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
+ Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
+ Regular attendance is required.
+ All other essential duties as assigned.
Qualifications
JOB QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
+ Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
+ Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
+ Reliability The trait of being dependable and trustworthy.
+ Enthusiastic Ability to bring energy to the performance of a task.
+ Accuracy Ability to perform work accurately and thoroughly.
+ Ability to communicate and understand instructions, both verbal and written, in English.
+ Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
+ Ability to meet physical demands of position.
+ Vision corrected to within normal limits.
+ Ability to function in a hectic work environment with occasional periods of high stress.
Job Details
Job Location
Audubon Store - Audubon, NJ
Position Type
Part-Time
Education Level
None
Salary Range
$15.25 - $15.25 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Retail
Description
SPECIFIC DUTIES
+ Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
+ Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
+ Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.
+ Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.
+ Train to complete opening and closing procedures as necessary.
+ Must stock and maintain sales floor with newly processed merchandise.
+ Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
+ Maintains sales floor by recovering sales floor and dressing rooms.
+ Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
+ Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
+ Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
+ Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
+ Regular attendance is required.
+ All other essential duties as assigned.
Qualifications
JOB QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
+ Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
+ Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
+ Reliability The trait of being dependable and trustworthy.
+ Enthusiastic Ability to bring energy to the performance of a task.
+ Accuracy Ability to perform work accurately and thoroughly.
+ Ability to communicate and understand instructions, both verbal and written, in English.
+ Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
+ Ability to meet physical demands of position.
+ Vision corrected to within normal limits.
+ Ability to function in a hectic work environment with occasional periods of high stress.
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