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Shift Supervisor
Ricoh Americas Corporation • Parma, OH 44129 • Posted 10 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Shift Supervisor at Ricoh Americas Corporation assists the Shift Manager in ensuring copy jobs are completed according to company quality standards, client specifications, and order deadlines at the lowest possible production cost for the shift. This role involves effectively supervising assigned personnel, equipment operation, and workflow, with a focus on achieving customer satisfaction, increasing productivity, and maintaining a safe and organized production center.
Responsibilities
- Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
- Responsible for preparing, photocopying, inspecting, compiling, assembling, and binding documents as necessary.
- Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
- Responsible for increasing productivity by making supplies and work area easily accessible and by maintaining a clean and well-organized production center throughout the shift.
- Ensures customer satisfaction according to company standards of quality and output
- Ensures employee safety by educating the production team on proper safety procedures and programs.
- Manages the development of production employees by training, coaching, and counseling employees.
- Maintains a positive internal working relationship with Sales Department.
- Ensures payroll accuracy by overseeing and correcting all time clock punches.
- Performs other duties as assigned.
Qualifications
Required
- 1 - 5 years related experience in Production.
- Bachelor degree in related business field or equivalent work experience.
- Experience in training by delivering classroom and informal training sessions.
- Experience in setting goals by defining and prioritizing specific, realistic objectives.
- Ability to effectively use a personal computer by utilizing standard business software applications.
- Excellent oral communication skills.
- Ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
- Possesses mathematical functions relative to business operations.
About Ricoh Americas Corporation
Ricoh USA operates in the imaging and electronics industry, providing workplace solutions and digital transformation services to manage and optimize information flow for businesses. The company offers a wide range of products, including printers, copiers, scanners, and digital cameras, along with software solutions and IT services to enhance workflow efficiency and document management for individual and corporate customers. Ricoh has a global presence in over 200 countries and regions, competing with major companies like Canon, Xerox, and Konica Minolta.
Full Job Description
Shift Supervisor
POSITION PROFILE
Assists Shift Manager in ensuring copy jobs are completed according to company quality standards, client job specifications and order deadline dates at the lowest possible production cost for shift. Effectively supervising assigned personnel, equipment operation and workflow.
JOB DUTIES AND RESPONSIBILITIES
+ Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
+ Responsible for preparing, photocopying, inspecting, compiling, assembling and binding documents as necessary.
+ Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
+ Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift.
+ Ensured customer satisfaction according to company standards of quality and output
+ Ensures employee safety by educating the production team on proper safety procedures and programs.
+ Management the development of production employees by training, coaching, and counseling employees.
+ Maintains a positive internal working relationship with Sales Department.
+ Ensures payroll accuracy by overseeing and correcting all time clock punches.
+ Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
+ 1 - 5 years related experience in Production.
+ Bachelor degree in related business field or equivalent work experience.
KNOWLEDGE, SKILLS AND ABILITIES
+ Must have experience in training by delivering classroom and informal training sessions.
+ Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
+ Must be able to effectively use a personal computer by utilizing standard business software applications.
+ Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
+ Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
+ Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
+ Handles demand of time by working normal working hours, but also being on call 24 hours via pager.
+ Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
+ Must be able to work in a production facility by adapting to moderate to high noise levels.
+ Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner as much as possible.
+ Position often requires standing and walking.
+ To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. From the floor to waist height, carrying it 10 feet and lowering back to the floor.
+ Utilizes a copy machine by being able to stand on feet at least four hours per day.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran
POSITION PROFILE
Assists Shift Manager in ensuring copy jobs are completed according to company quality standards, client job specifications and order deadline dates at the lowest possible production cost for shift. Effectively supervising assigned personnel, equipment operation and workflow.
JOB DUTIES AND RESPONSIBILITIES
+ Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
+ Responsible for preparing, photocopying, inspecting, compiling, assembling and binding documents as necessary.
+ Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
+ Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift.
+ Ensured customer satisfaction according to company standards of quality and output
+ Ensures employee safety by educating the production team on proper safety procedures and programs.
+ Management the development of production employees by training, coaching, and counseling employees.
+ Maintains a positive internal working relationship with Sales Department.
+ Ensures payroll accuracy by overseeing and correcting all time clock punches.
+ Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
+ 1 - 5 years related experience in Production.
+ Bachelor degree in related business field or equivalent work experience.
KNOWLEDGE, SKILLS AND ABILITIES
+ Must have experience in training by delivering classroom and informal training sessions.
+ Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
+ Must be able to effectively use a personal computer by utilizing standard business software applications.
+ Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
+ Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
+ Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
+ Handles demand of time by working normal working hours, but also being on call 24 hours via pager.
+ Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
+ Must be able to work in a production facility by adapting to moderate to high noise levels.
+ Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner as much as possible.
+ Position often requires standing and walking.
+ To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. From the floor to waist height, carrying it 10 feet and lowering back to the floor.
+ Utilizes a copy machine by being able to stand on feet at least four hours per day.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran
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