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Front Desk Clerk
Hyatt • PORTLAND, OR 97240 • Posted 11 days ago
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In-person • Full-time • $21.25/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Front Desk Clerk at Hyatt Regency Portland is responsible for welcoming guests with exceptional customer service, checking guests in and out efficiently, answering phones, responding to inquiries, and handling guest requests and concerns. This role involves maintaining accurate records of guest accounts, collaborating with other departments to coordinate guest services, and assisting with concierge services. The position offers a supportive and inclusive work environment, with benefits including health benefits, paid time off, 401K matching, employee stock purchase, wellbeing programs, complimentary meals, and more.
Responsibilities
- Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
- Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
- Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
- Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
- Maintain accurate records of guest accounts, including billing information and room assignments.
- Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
- Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
Qualifications
Required
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills, with a positive and welcoming attitude.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer systems and hotel management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
**Description:**
**WE ARE LOOKING FOR A Full-time Front desk clerk**
**The hourly rate for this role is $21.25 per hour**
**We are excited to share that Hyatt Regency Portland has an opportunity** **for people who love helping people.**
**Please join** **our Guest Experience team as a front desk clerk**
**WHAT IS EXPECTED OF ME IN THIS ROLE?**
+ Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
+ Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
+ Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
+ Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
+ Maintain accurate records of guest accounts, including billing information and room assignments.
+ Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
+ Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
**What are the additional benefits of working at the Hyatt Regency Portland?**
· Health Benefits for you and your dependents
· Paid Vacation, Sick and Holidays
· 401K Plan with Matching Contributions
· Employee Stock Purchase
· Wellbeing Programs
· Complementary Meals
· Tri-Met Pass Discount
· $5 Garage Parking
· Tuition Reimbursement Program
· Family Bonding Benefits as well as Oregon Paid Leave
· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
· Opportunities to participate in our Hyatt Regency HyPride Program
· A supportive and inclusive work environment that values diversity and teamwork.
In 2023, Hyatt Regency Portland received, AAAFour Diamond Award and Trip Advisor Traveler's Choice Award. We received recognition for a GBAC Star Accredited Hotel. As a Company we received Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work®
Hyatt ranked as #16 Best Employer for 2021 and America's Best Employers for Diversity - Forbes. 100 Best Workplaces for Millennials - FORTUNE.
**About Hyatt Regency**
**The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.**
**Diversity**
_"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_
Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Visit** careers.hyatt.com (https://careers.hyatt.com/en-US/careers/) **to apply**
**Qualifications:**
+ Previous experience in a customer service or hospitality role preferred.
+ Strong communication and interpersonal skills, with a positive and welcoming attitude.
+ Ability to multitask and work efficiently in a fast-paced environment.
+ Proficiency in computer systems and hotel management software.
+ Flexibility to work various shifts, including evenings, weekends, and holidays.
**Primary Location:** US-Oregon-Portland
**Organization:** Hyatt Regency Portland Convention Center
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** POR002014
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**WE ARE LOOKING FOR A Full-time Front desk clerk**
**The hourly rate for this role is $21.25 per hour**
**We are excited to share that Hyatt Regency Portland has an opportunity** **for people who love helping people.**
**Please join** **our Guest Experience team as a front desk clerk**
**WHAT IS EXPECTED OF ME IN THIS ROLE?**
+ Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
+ Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
+ Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
+ Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
+ Maintain accurate records of guest accounts, including billing information and room assignments.
+ Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
+ Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
**What are the additional benefits of working at the Hyatt Regency Portland?**
· Health Benefits for you and your dependents
· Paid Vacation, Sick and Holidays
· 401K Plan with Matching Contributions
· Employee Stock Purchase
· Wellbeing Programs
· Complementary Meals
· Tri-Met Pass Discount
· $5 Garage Parking
· Tuition Reimbursement Program
· Family Bonding Benefits as well as Oregon Paid Leave
· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
· Opportunities to participate in our Hyatt Regency HyPride Program
· A supportive and inclusive work environment that values diversity and teamwork.
In 2023, Hyatt Regency Portland received, AAAFour Diamond Award and Trip Advisor Traveler's Choice Award. We received recognition for a GBAC Star Accredited Hotel. As a Company we received Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work®
Hyatt ranked as #16 Best Employer for 2021 and America's Best Employers for Diversity - Forbes. 100 Best Workplaces for Millennials - FORTUNE.
**About Hyatt Regency**
**The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.**
**Diversity**
_"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_
Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Visit** careers.hyatt.com (https://careers.hyatt.com/en-US/careers/) **to apply**
**Qualifications:**
+ Previous experience in a customer service or hospitality role preferred.
+ Strong communication and interpersonal skills, with a positive and welcoming attitude.
+ Ability to multitask and work efficiently in a fast-paced environment.
+ Proficiency in computer systems and hotel management software.
+ Flexibility to work various shifts, including evenings, weekends, and holidays.
**Primary Location:** US-Oregon-Portland
**Organization:** Hyatt Regency Portland Convention Center
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** POR002014
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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