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customer service rep
Randstad US • Remote • Posted 10 days ago
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Remote • Full-time • $22.00-$23.00/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Client Relationship Associate at Randstad's #1 Client is responsible for taking inbound calls, responding to client requests, resolving general account issues, and providing digital assistance. This role involves exceptional client service, serving as the initial point of contact for clients, and utilizing multiple resources to find answers and resolutions independently. The position is remote with a training schedule onsite for approximately 4 weeks, followed by 4 weeks remote, and a total of 8 weeks. It is a contract to hire role.
Responsibilities
- Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
- Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
- Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
- Documents client and team feedback in support of service improvement efforts within the business.
- Uses consultative approach to position products and services to clients.
- Performs other duties as assigned.
Qualifications
Required
- High School education
- 2 years of experience
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ malvern , pennsylvania
+ posted 9 days ago
**job details**
summary
+ $22 - $23 per hour
+ temp to perm
+ high school
+ category office and administrative support occupations
+ referenceAB_4604903
job details
Congratulations on taking your first step to becoming a Client Relationship Associate with Randstad's #1 Client. Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.
*Training schedule is M-F 8:30-5:00pm EST approx. 4 weeks onsite, 4 Weeks remote. 8 weeks total *Work Schedule is remote, must be open to work an 8hr shift between 9:30am and 8pm *Contract to hire
salary: $22 - $23 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School
Responsibilities
+ Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
+ Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
+ Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
+ Documents client and team feedback in support of service improvement efforts within the business.
+ Uses consultative approach to position products and services to clients.
+ Performs other duties as assigned.
Skills
+ Empathy
+ Verbal Communication
+ Customer Service
Qualifications
+ Years of experience: 2 years
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
KH
**kenneth hart**
+ +1 770 937 7000 (tel:+1 770 937 7000)
+ kenny.hart@randstadusa.com
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