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Tour Guide - BMW Zentrum
ARAMARK • Greer, SC 29652 • Posted 11 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Hospitality Worker II at ARAMARK is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. This role involves greeting and providing customer service to guests, supplying them with travel information, operating a register and/or software system for transactions, and maintaining excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and delivers messages as needed
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Communicates closely with all departments to ensure a seamless guest experience
Qualifications
Required
- Previous guest services experience
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Preferred
- Previous cash handling experience
About ARAMARK
Aramark operates in the food, facilities, and uniform services industry, serving various sectors including education, corporations, sports teams, healthcare, and municipalities in 19 countries worldwide.
Full Job Description
**Job Description**
The Tour Guide is responsible for ensuring guest satisfaction by learning and accurately delivering approved tour scripts with enthusiasm and professionalism, booking reservations, confidently engage and assist individual guests and large group needs. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
**Job Responsibilities**
? Guides patrons on tours
? Greets guests in a courteous and professional manner
? Understands and speaks to history, knowledge, and facts about the location
? Respond to customer questions and requests
? Responsible for the safety of tour guests
? Maintain professional demeanor and appearance
? Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
? Previous guest services experience preferred
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organizational skills, accuracy, and attention to detail
? Able to stand and walk for long periods of time to conduct tours
? Experience with Living History and Cultural History presentations a plus
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organization skills, accuracy, and attention to detail
? Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
? Audition is required for those hired.
? Must learn scripted information for the tour.
? Script will be provided and will be followed for the tour.
? Training is M-F for 4 hrs each weekday
? Once trained- Guides work at least 3 days per week and occasionally work on Saturday on a rotating schedule
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
The Tour Guide is responsible for ensuring guest satisfaction by learning and accurately delivering approved tour scripts with enthusiasm and professionalism, booking reservations, confidently engage and assist individual guests and large group needs. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
**Job Responsibilities**
? Guides patrons on tours
? Greets guests in a courteous and professional manner
? Understands and speaks to history, knowledge, and facts about the location
? Respond to customer questions and requests
? Responsible for the safety of tour guests
? Maintain professional demeanor and appearance
? Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
? Previous guest services experience preferred
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organizational skills, accuracy, and attention to detail
? Able to stand and walk for long periods of time to conduct tours
? Experience with Living History and Cultural History presentations a plus
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organization skills, accuracy, and attention to detail
? Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
? Audition is required for those hired.
? Must learn scripted information for the tour.
? Script will be provided and will be followed for the tour.
? Training is M-F for 4 hrs each weekday
? Once trained- Guides work at least 3 days per week and occasionally work on Saturday on a rotating schedule
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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