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Branch Manager
The Hertz Corporation • Houston, TX 77007 • Posted 10 days ago
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In-person • Full-time • $52,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Branch Manager I at The Hertz Corporation is responsible for delivering and overseeing the Hertz product to both internal and external customers. This role involves leadership, operational management, logistics, technology, and financial disciplines. The manager will develop and monitor the annual business plan, handle customer service issues, ensure high levels of customer service, and actively participate in training and mentoring staff. The position requires a high school diploma or GED, with an Associate's Degree preferred, and previous management experience in a fast-paced environment.
Responsibilities
- Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
- Develop and implement location strategies to maximize profitability and revenue management opportunities
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Coach all staff and empower staff to engage in problem resolution and customer relations
- Be active in attending/hosting outside sales meetings or events to promote the company and branch location
- Continue to increase the market penetration of the branch and increase revenue
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services
- Actively participate in the training, coaching, and mentoring of all Branch staff
- Complete performance reviews with all Branch staff discuss strengths and development opportunities
- Hold weekly staff meetings to keep employees motivated and informed of business operations
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
- Maintain an environment of positive employee relations
- Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel
Qualifications
Required
- High school diploma or general equivalency diploma
- Previous management experience in a fast-paced environment
- Proficiency in Technology
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Labor & Employment laws
- Operations Management
- Project Management
- Analysis and report modeling understanding
Preferred
- Associates Degree
- Experience in car rental, hospitality, or tourism
About The Hertz Corporation
Hertz Corporation is a prominent American car rental company with a significant global presence, operating in over 150 countries. The company offers a wide range of car rental and leasing services, including sedans, SUVs, luxury vehicles, vans, and used vehicle sales through Hertz Car Sales. Despite recent financial challenges and a restructuring process, Hertz remains committed to providing reliable transportation solutions to customers worldwide.
Full Job Description
The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
Pay $52,000 annually
+ Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
+ Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
+ Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
+ Handle or assist in the resolution of customer service issues
+ Ensure a high level of customer service is maintained at or above the area goals
+ Coach all staff and empower staff to engage in problem resolution and customer relations
+ Be active in attending/hosting outside sales meetings or events to promote the company and branch location
+ Continue to increase the market penetration of the branch and increase revenue
+ Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
+ Actively participate in the training, coaching, and mentoring of all Branch staff
+ Complete performance reviews with all Branch staff discuss strengths and development opportunities
+ Hold weekly staff meetings to keep employees motivated and informed of business operations
+ Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
+ Maintain an environment of positive employee relations
+ Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
+ Shift hours may vary depending upon business need.
**Educational Background:**
High school diploma or general equivalency diploma required. Associates Degree preferred.
**Professional Experience:**
Previous management experience in a fast-paced environment
Experience in car rental, hospitality, or tourism a plus
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology
**Knowledge:**
+ Financial and business acumen
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
+ Labor & Employment laws
+ Operations Management
+ Project Management
+ Analysis and report modeling understanding
**Skills:**
+ Highly organized.
+ Ability to interface with multi-faceted, cross-functional teams
+ Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
+ Strong Time Management skills
+ Customer service aptitude - Ability to address and resolve customer service issues
+ Flexible and able to adapt to changes
+ Excellent oral and written communication skills
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Pay $52,000 annually
+ Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
+ Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
+ Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
+ Handle or assist in the resolution of customer service issues
+ Ensure a high level of customer service is maintained at or above the area goals
+ Coach all staff and empower staff to engage in problem resolution and customer relations
+ Be active in attending/hosting outside sales meetings or events to promote the company and branch location
+ Continue to increase the market penetration of the branch and increase revenue
+ Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
+ Actively participate in the training, coaching, and mentoring of all Branch staff
+ Complete performance reviews with all Branch staff discuss strengths and development opportunities
+ Hold weekly staff meetings to keep employees motivated and informed of business operations
+ Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
+ Maintain an environment of positive employee relations
+ Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
+ Shift hours may vary depending upon business need.
**Educational Background:**
High school diploma or general equivalency diploma required. Associates Degree preferred.
**Professional Experience:**
Previous management experience in a fast-paced environment
Experience in car rental, hospitality, or tourism a plus
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology
**Knowledge:**
+ Financial and business acumen
+ Customer service resolution practices
+ Excellent communication techniques
+ Sales Management/Coaching ability
+ Labor & Employment laws
+ Operations Management
+ Project Management
+ Analysis and report modeling understanding
**Skills:**
+ Highly organized.
+ Ability to interface with multi-faceted, cross-functional teams
+ Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
+ Strong Time Management skills
+ Customer service aptitude - Ability to address and resolve customer service issues
+ Flexible and able to adapt to changes
+ Excellent oral and written communication skills
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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