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Customer Service
Robert Half • Grand Prairie, TX 75054 • Posted 10 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Robert Half is responsible for responding promptly to customer inquiries and complaints through various channels (phone, email, web chat), providing product and service information, and assisting in resolving any emergent issues. This role involves processing orders, forms, applications, and requests accurately, keeping records of customer interactions, and coordinating with other departments to resolve customer issues. The representative also provides feedback on the efficiency of the customer service process.
Responsibilities
- Responding promptly to customer inquiries and complaints through various channels (phone, email, web chat).
- Providing product and service information, and assist in resolving any emergent issues.
- Processing orders, forms, applications, and requests accurately.
- Keeping records of customer interactions, comments, and complaints.
- Communicating and coordinating with other departments to resolve customer issues.
- Providing feedback on the efficiency of the customer service process.
Qualifications
Required
- High school diploma, general education degree, or equivalent.
- Proven experience as a customer service representative, or similar customer-facing role.
- Proficiency in relevant computer applications, including MS Office Suite.
- Ability to deal patiently with customer complaints.
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Full Job Description
+ Responding promptly to customer inquiries and complaints through various channels (phone, email, web chat).
+ Providing product and service information, and assist in resolving any emergent issues.
+ Processing orders, forms, applications, and requests accurately.
+ Keeping records of customer interactions, comments, and complaints.
+ Communicating and coordinating with other departments to resolve customer issues.
+ Providing feedback on the efficiency of the customer service process.
Requirements
+ High school diploma, general education degree, or equivalent.
+ Proven experience as a customer service representative, or similar customer-facing role.
+ Proficiency in relevant computer applications, including MS Office Suite.
+ Ability to deal patiently with customer complaints.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
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