Bilingual Customer Success Agent

Description

We are offering a contract to hire employment opportunity for a BILINGUAL (Spanish/English) Customer Success Agent in Milwaukee, Wisconsin. Working within the Machinery/Worktools industry, this role is centered on ensuring customer success by delivering value from our service. You will be acting as a dedicated advocate for our customers, working with a sense of urgency to deliver elite experiences.

Responsibilities

- Act as a dedicated customer success agent for IC or End-User Channel

- Take on the responsibility of efficiently meeting a daily target of customer interactions

- Work towards personalizing the overall customer experience by minimizing customer effort

- Independently address customer concerns and provide timely and adequate solutions

- Troubleshoot and use self-help tools to assist with technical issues

- Maintain strong knowledge of our products and services in Milwaukee

- Exhibit agility by working cross-functionally with key support business units to resolve inquiries in a single interaction

- Ensure the accuracy and efficiency of processing customer credit applications

- Maintain accurate customer credit records.

Requirements - Must have a minimum of 3 years of experience in a customer service role, preferably within a call center environment.

- Proficiency in both English and a second language is required.

- Demonstrated experience in a high-volume, fast-paced call center setting.

- Prior experience in using call center metrics to improve customer service operations.

- Proven ability to resolve customer complaints and create customer success stories.

- Proficiency in data entry, both computer and typing data entry.

- Must have experience using Microsoft Teams, Microsoft Word, Microsoft Outlook, and Microsoft Excel.

- Familiarity with machinery or worktools industry is preferred.

- Excellent communication and interpersonal skills.

- Ability to multitask and manage time effectively.

- High level of problem-solving skills and the ability to make decisions under pressure.

- Must be able to work in a team environment and contribute to team goals.

- Must be adaptable and open to change in a dynamic work environment.

- High attention to detail and accuracy.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .