Customer Service Representative

Title of Position: Dispatcher/ Customer Service Rep

Location: Fairless Hills, PA

Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement.

Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 13 companies employing over 700 employees at 24 locations across New Jersey and eastern Pennsylvania Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspective of each new member of our team.

What does Silvi Materials offer you, you may ask?

• Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more!
• Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build for a great retirement!
• Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!

Position Essential Functions Responsibilities

• Dispatching trucks.
• Scheduling deliveries.
• Communicating via a two-way radio system.
• Providing customer service to drivers and clients.
• Inbound/outbound sales calls.

Qualifications

• Valid Drivers License
• Ability to work at 8 a.m. - 4:30p.m. but has flexibility for outside and overtime hours as needed
• Ability to work at least 2 or 3 Saturdays per month
• The successful candidate will have at least a High School education or equivalent, although a college education is preferred.
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
• Be well-organized.
• Have strong customer service skills.
• Dispatching experience is a plus.
• Experience in the concrete/construction industry is also a plus

Physical Demands

In a typical work setting, people in this job:

• Lift 20 pounds regularly and up to 40 pounds on occasion.
• Use one or two hands to grasp, move, or assemble objects
• Stand for long periods of time.
• Kneel, stoop, crouch, bend, stretch, twist or crawl.
• Hear sounds and recognize the difference between them.
• See details of objects that are less than a few feet away.
• See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization.