Senior Operations Specialist

Senior Operations Specialist to assist in Administrative, Technical, Financial, and/or Operational Performance

Details:

• $48 per hour pay rate
• Full Time
• Contract - 6 months
• Hybrid in NYC 10003

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• Bachelor's Degree And 3 years of work experience
• Associate's Degree And 4 years of work experience
• 5-7 years work experience in Customer Service. Knowledge of all facets of Customer Operations including, but not limited to Customer Accounting, Gas & Electric Service Rates, Customer Relations,
• Investigations (Complaint and Billing), Auditing, and Employee Relations. Prior supervisory experience is essential.
• Must have experience with system development Investigations (Complaint and Billing), Auditing, and Employee Relations. Prior supervisory experience is essential.
• Must have experience with system development Ability to make timely and sound decisions and takes initiative in attaining a high level of customer satisfaction.
• Possesses excellent analytical, verbal and written communications skills. Must have experience working independently and making sound business decisions.
• Must have experience handling multiple assignments, changing priorities and meetings tight deadlines.

Responsibilities:

• Identifies impediments to excellent customer service and develops programs/procedures to overcome them; develop and implement performance measurements to monitor quality customer service and productivity
• Develops business and technical requirements for key projects and processes changes.
• Supervise Management and Union employees as well as performing all administrative tasks associated.
• Monitors and evaluates expenditures for labor and non-labor (materials and supplies, petty cash, etc.) as compared to prescribed limits detailed in the annual budget for the assigned area/project.
• Conducts announced and unannounced reviews to measure overall customer satisfaction and ensure timely and efficient compliance with policies and procedures; develops recommendations for improvement and follow-up to ensure they are instituted.
• Performs and documents operational reviews of the section's activities; recommends improved procedures, as appropriate, and ensures their implementation.
• Ensures consistency of processes within the section and innovates when appropriate to achieve departmental objectives within established cost constraints.
• Interface with outside agencies and firms, utility companies, security, customers, and senior management, providing information, testimony and collaboration, as appropriate. Develop relationships with various government agencies, other departments and vendors to enhance and promote Customer Operations.
• Encourages a workplace environment that fosters professionalism, safety, honest, courtesy, excellence an teamwork.
• Effectively communicates and enforces the Company's policies governing safety, code of conduct, EEO, security, chemical and substance abuse, discipline and collective bargaining agreement.
• Performs special assignments as directed by the Section Manager, General Manager, and Senior Vice President

Click apply today!

Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.