General Manager

At Cascade, we partner with best-in-class HVAC, plumbing, and electrical companies across the Southeast to provide outstanding service to residential customers in the Southeast. Our brands are well-established leaders in their respective markets and communities. Here, businesses grow and excel, and employees build fulfilling careers.

Responsibilities:

Strategic Leadership

• Build short and long-term goals for the company in partnership with Cascade Leadership Operations Management
• Lead daily/weekly meetings with Department Managers and Service Teams to drive performance
• Identify and establish the use of KPI’s to track performance.
• Manage the utilization of materials, and manpower to optimize profitability.
• Implement Quality Control standards and procedures for Installation/Repair Activities
• Ensure Compliance with Safety and Regulatory Standards and Regulations
• Partner with Service Teams on problem-solving activities

Sales Management

• Implement processes and metrics for all aspects of sales process – lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing

Financial Management

• Manage Budget and Forecasting process to achieve revenue and profitability goals
• Implement and Track Key Performance Indicators in adherence to budget

Team Leadership

• Lead, mentor and develop diverse team of technicians, support staff and managers
• Utilize quarterly and annual review process to develop team

Customer Relations

• Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.

Vendor/Supplier Management

• Ensure timely procurement of materials and equipment at competitive prices.
• Implement Cascade Services preferred Vendor program

Regulatory Compliance

• Implement and enforce safety protocols to maintain a safe working environment for employees and clients.

Qualifications:

• Bachelor’s degree
• HVAC Experience is A Plus but not required
• Strong leadership and interpersonal skills, with the ability to effectively lead and motivate a diverse team
• Excellent communication and negotiation abilities, both verbal and written.
• Proficiency in financial management and Budgeting
• Familiarity with relevant software and tools, including project management and CRM systems.