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Customer Service Representative/Dispatcher
Addison Group • Englewood, CO 80151 • Posted 3 days ago via LinkedIn
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In-person • Full-time • $35,360-$52,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Our client is seeking an experienced customer service representative or dispatcher to join their team full-time. The role involves managing customer interactions, coordinating service personnel, ensuring accurate scheduling, processing work orders, and maintaining high levels of customer service. This position offers a supportive work environment with opportunities for growth.
Responsibilities
- Manage and prioritize customer calls to schedule service appointments.
- Optimize and track service routes to ensure efficient and timely job completion.
- Handle billing tasks, including assigning costs to work orders and reconciling technician timesheets.
- Follow up with customers, process payments, and resolve outstanding balances with Accounts Receivable.
- Promote additional services and products to existing and new customers.
Qualifications
Required
- 1+ year of customer service or dispatching experience.
- Strong organizational and communication skills.
- High attention to detail and proficiency with technology.
- Ability to multitask and respond quickly to customer needs.
About Addison Group
Addison Group is a professional services firm specializing in consulting services, talent solutions, and workforce planning. They offer contract, contract-to-hire, direct hire, recruiting, consulting, and executive search services with a focus on empowering individuals and connecting them with organizations to drive business growth. With a national reach, localized touch, and over 20 years of experience, Addison Group is a trusted partner for all talent solutions and consulting needs.
Full Job Description
Our client is looking for an experienced customer service representative or dispatcher to join their team on a full-time basis.
Job Title: Customer Service Representative/Dispatcher
Location (city, state): Englewood, CO
Industry: Home Services
Pay: $35,360 - $52,000
Hours:
- 40 hours per week
- 4 ten-hour shifts
- Rotating schedule: Monday-Thursday and Wednesday-Saturday
- Normal business hours: 7:30 AM - 6:00 PM (Monday - Friday)
- Saturday hours: 7:30 AM - 5:00 PM
About Our Client:
Our client is a prominent service provider specializing in home improvement solutions. They are known for their dedication to high-quality service and customer satisfaction, and they offer a supportive work environment with opportunities for growth.
Job Description:
As a Customer Service Representative/Dispatcher, you will be responsible for managing customer interactions and coordinating service personnel. This role involves ensuring accurate scheduling, processing work orders, and maintaining exceptional levels of customer service.
Key Responsibilities:
- Manage and prioritize customer calls to schedule service appointments.
- Optimize and track service routes to ensure efficient and timely job completion.
- Handle billing tasks, including assigning costs to work orders and reconciling technician timesheets.
- Follow up with customers, process payments, and resolve outstanding balances with Accounts Receivable.
- Promote additional services and products to existing and new customers.
Qualifications:
- 1+ year of customer service or dispatching experience.
- Strong organizational and communication skills.
- High attention to detail and proficiency with technology.
- Ability to multitask and respond quickly to customer needs.
If you are a proactive individual with a passion for customer service and efficient dispatching, we encourage you to apply.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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