Tier 1 Service Desk Analyst

Description of Role/Responsibilities:

Are you a motivated individual with an information technology related degree or someone who has recently earned IT certifications and looking for your way to get your first real hands on, IT job? Are you someone who has some experience working in a technical support or customer service or call center role seeking an opportunity to work for a well-known, enterprise company? If so, this position could be a great opportunity for you! Our client is seeking to hire several technical support analysts within their enterprise service desk. These positions are seeking individuals that can demonstrate a strong focus on customer service, teamwork, collaboration, attention to detail, communication and willingness to learn. These positions will allow you to develop your experience working on a large service desk, gain experience learning the ITIL framework, experience using ServiceNow and gain experience in a very hot industry. This team prides itself in the highest level of customer service, providing not only technical but end user support across their enterprise and is the team that has the most internal promotions to other IT teams. This role offers remote flexibility and is an awesome way to get your foot in the door with a great company and leadership team.

Required Skills:

• Must have at least 2 + years experience working in technical and/or customer service role
• Excellent verbal and written communication skills with strong attention to detail
• Familiarity with a wide variety of technologies
• Must have strong passion for customer service
• Team oriented, collaborative and self-starter mentality
• Strong troubleshooting or analytical skills
• Passionate about developing/learning new technologies
• Reliable and attentive
• Experience supporting Microsoft Office 365
• Experience troubleshooting network connectivity issues

Desired Skills:

• Experience supporting Web-based applications such as Citrix, Peoplesoft, etc.
• IT certifications such as HDI, A+, MCP, etc a plus
• Associates or Bachelor's Degree in technology related area of study
• Experience working with a ticketing system such as ServiceNow
• Experience providing support to Human Resources departments or with HR related software
• Experience within the healthcare industry a plus
• Experience with PC break/fix and hands on support

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

We look forward to working with you.

Beacon Hill. Employing the Future™