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GoLab • Remote • Posted 13 days ago via ZipRecruiter
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GoLab is seeking an Operations Manager to join their leadership team, focusing on managing lab operations and sales, and providing direct customer service to clients. This remote position is based in Seattle and involves driving GoLab vehicles to and from the lab headquarters and client testing sites. The role includes managing inbound and outbound client booking requests, supporting the medical team, and ensuring the highest safety standards and customer service. The ideal candidate will be highly efficient with technology, have a strong sales and customer service background, and be committed to the company's mission of accessible COVID-19 testing.
JOB DESCRIPTION FOR OPERATIONS MANAGER
Position Title: Operations Manager at GoLab
Company Description:
GoLab is the first certified mobile lab to bring same-day COVID-19 testing by registered nurses directly to workplaces, homes, and events. Our mobile labs serve corporate and private groups- from essential workers to professional sports leagues- and deliver test results in as fast as 15 minutes. For every test we perform, we donate a portion of proceeds to community health and youth charities.
Company Website: www.GoLabSolutions.com
Position Overview:
GoLab is seeking an Operations Manager to join our growing leadership team. Our mobile labs provide on-site COVID-19 testing to corporate and private groups across western Washington, from essential workplaces and private events to professional sports teams. We believe that same-day COVID-19 testing should be accessible to everyone, and that accurate mobile diagnostics will play a key role in our post-pandemic recovery and healthcare ecosystem for years to come.
If you are an entrepreneurial, values-driven leader who is excited by all aspects of growing a healthcare startup, this is the position for you. This is a unique role where your daily contributions will have a direct impact on our patient experience and company growth. You will be working closely with GoLab’s co-founders, medical staff, and patients. We maintain the highest safety standards, bring the best available testing technology to our clients, and deliver exceptional customer service.
In your role as Operations Manager you will be managing lab operations and sales, and providing direct customer service to clients. This is a remote position based in Seattle, and much of your daily work can be completed online and over Zoom. This position requires you to drive GoLab vehicles to and from our West Seattle lab headquarters and client testing sites, as needed. Hours are flexible and will include some weekend hours.
Must be highly efficient and effective with technology, including using Apple devices and web-based productivity tools like Google Suite, Excel, and Outlook.
SALES- You will manage inbound client booking requests for corporate and private COVID-19 testing, as well as expand GoLab's outbound sales program.
BUSINESS AND LAB OPERATIONS- You will take ownership for ensuring that every client testing job- however large or small- is executed with care and excellence. This means taking the lead on shift scheduling and regular communication with our exceptional team of Registered Nurses and Lab Assistants. You will support GoLab’s medical teams in-person by transporting lab equipment to/from GoLab's West Seattle lab HQ to client testing locations across Greater Seattle. Every once in a while, you may even be putting on PPE and jumping in to help with checking-in patients or uploading test results into our patient portal. GoLab will always provide you with reliably sourced, medical-grade PPE and sanitization supplies before any in-person work. The ideal candidate for this position exemplifies professionalism, commitment to lab safety standards, and friendly and compassionate customer service, when interacting with a diverse set of patient groups and GoLab teammates.
Essential Duties and Responsibilities:
Required Computer Skills:
Preferred Qualifications:
Required Knowledge, Skills & Abilities
Required: Clean driving license in order to drive and operate GoLab company vehicles. Must be fully COVID-19 vaccinated as per Washington State regulations for healthcare workers.
Salary: Base salary starting from $60,000 depending on experience + uncapped bonuses based on performance metrics
Application Instructions: Submit application including a resume and cover letter via Homebase or LinkedIn. Applications without attached resumes will not be considered. No phone inquiries, please.
GoLab is an equal opportunity employer without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, genetic information or any other basis protected by applicable law.
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