Atlassian Consultant

Isos Federal seeks a dynamic and personable Atlassian Consultant with a current Public Trust clearance or higher. The successful candidate will have strong technical skills and be a proactive team player skilled in fostering internal and external relationships. Responsibilities include hands-on support and guidance to federal clients using Atlassian tools, aiming to enhance productivity and success. This role requires a commitment to client satisfaction and a strong contribution to team efforts, building lasting partnerships with federal clients to benefit both them and Isos Federal.

Isos Federal, a division of Isos Technology, one of the largest Platinum/Enterprise Atlassian Solution Partners in the U.S., and has been named Atlassian Partner of the Year 6 times in the past 7 years. Headquartered in Tempe, AZ, with offices nationwide, we serve major government and commercial organizations, specializing in Atlassian tool implementation and optimization for an impact on our clients' operations. We prioritize our people and are proud of our fun, challenging, and rewarding culture.

Primary Responsibilities:

An Atlassian Consultant serves as the primary client-facing contact for assigned Atlassian services engagements and will have the following core responsibilities:

• Analyze and interpret Fed/IC/DoD business requirements, integrations, and system architecture to provide strategic recommendations to the client
• Manage the complete lifecycle of engagements, ensuring alignment with the client's organizational goals and compliance with federal standards
• Develop and manage authorization packages by leveraging a deep understanding of the DoD CATO/ATO CTF processes, ensuring compliance with all relevant constraints and guidelines
• Ensure the proper handling, protection, and management of Controlled Unclassified Information (CUI) and higher classification levels in compliance with FED/IC/DoD regulations, maintaining the integrity and security of sensitive data for federal clients
• Oversee engagement scope within budget and resource constraints, proactively identifying and managing risks, escalating blocking issues, and securing sign-off on change orders as needed to ensure successful project delivery
• Apply Isos best practices, guidelines, and recommendations to Atlassian product migrations, client-specific implementations, and the efficient operation and maintenance of Atlassian products deployed on Fed/IC/DoD networks, ensuring seamless integration and optimal performance
• Lead technical discovery and requirements gathering engagements with a deep understanding of Fed/IC/DoD IT networks and cybersecurity considerations, architecting tailored solutions using Atlassian products to address complex Agile and workflow challenges
• Manage federal client engagement as the primary point of contact, overseeing all aspects of service delivery including client retention, growth, and project profitability
• Manage daily support requests, incident response, and strategic long-term planning for assigned clients
• Coordinate and respond to federal client requests and other communications to meet contracted SLAs
• Plan and schedule personnel resources on a weekly basis to deliver on requests and objectives for client assignments
• Collaborate with technical consultants and client resources to maintain and ensure the reliability of application instances
• Administer Atlassian products and assist clients with implementation to support their business processes
• Provide scheduled on-call support during off-hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
• Acquire and maintain Atlassian credentials consistent with Isos Federal requirements for the role.
• Support the Sales team in proposals, renewals, and quarterly client business reviews
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Desired Skills and Experience:

To function in the role of Cleared Atlassian Consultant, Isos requires that you already have the following demonstrable and verifiable skills:

• Clearance Required: Minimum of an Active Public Trust clearance
• 3+ years experience and/or expert knowledge of Atlassian Jira Software and Confluence
• 3+ years experience managing software tool implementations over a complex lifecycle, especially including:
  • Discovering and documenting requirements
  • Complex analysis with a special focus on process discovery
  • Creative problem-solving
  • Written, face to face, and group presentation-based communication to varying audiences
• 2+ years experience in a consulting or customer service role
• 1+ years experience as a Jira administrator
• Effective management of time and expectations with internal resources and clients

• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical and business operations audiences
• Analyze and interpret complex problems to deliver complete solutions
• Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
• Advise clients on best practices, guidelines, and recommendations.
• Execute essential functions to meet or exceed individual success metrics
• Demonstrates an approach to their work that is consistent with our core company values
• Occasional weekend work and travel may be required for this position

This position is primarily a work from home position and we consider applicants throughout the United States. In support of pay transparency, the compensation range for this position is between $135,000-$160,000 and this position is eligible for the employee bonus program, a comprehensive employee benefit plan, and a 401(k) plan. Actual compensation can vary based on geographic pay differentials as well as individual qualifications and experience. A successful comprehensive background and clearance check is required post offer.

Isos is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States.

Isos Technology is also an E-Verify participating employer.

E-Verify Participation Notice: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf