The HEICO Companies, LLC • Baytown, TX 77523 • Posted 3 days ago
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The Inside Sales Customer Service Representative at The HEICO Companies, LLC is responsible for receiving, processing, and following up on inquiries for sales orders, preparing price quotes, initiating the order entry process, and maintaining current database information. This role involves coordinating with various departments to meet customer requirements, handling complaints, and maintaining knowledge of steel wire products. The position requires excellent communication skills, strong working knowledge of MS Office and D365, and the ability to work independently and as part of a team.
About The HEICO Companies, LLC
Heico Companies is a privately-held conglomerate operating in industries like aerospace, defense, construction, and manufacturing. They invest in and grow businesses with strong management teams and profitability records, owning subsidiaries such as Heico Aerospace and Heico Construction Group that provide a diverse range of products and services globally. Heico focuses on innovation, customer satisfaction, and strategic acquisitions to maintain a leading position in the market.
The Company
Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a single business to over 78 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
These four core operations are organized into groups: Applied Solutions Group, Construction Solutions Group, Industrial Technologies Group, and Metal Processing Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies.
Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).
More information about the overall organization can be found at
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National Strand is part of the Metals Processing Group which produces steel wire and cable/wire-related products that serve many industries and is wholly owned by The Heico Companies, LLC. The independent business model fosters entrepreneurship and growth and allows professional development at all levels.
Job Description
Job Requirements
Experience: Two years of experience of customer service within a manufacturing environment preferred
Education: High School or Equivalent – Bachelor’s preferred
Communication: Excellent communication skills, both written and verbal communication.
Technology: Strong working knowledge of MS Office and other support software. D365 knowledge highly preferred.
Position Type and Expected Hours of Work - This is a full-time position. Typical work hours are Monday through Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend work may be required as job duties demand.
Abilities:
Travel - This position might require occasional travel.
Work Environment - The position operates in a professional office environment using standard office equipment such as computers, iPads, phones, copiers, and filing cabinets. The employee is occasionally exposed to fumes or airborne particles and moving mechanical parts.
Physical Requirements - The physical demands described here are representative of those that must be met by the Sales Representative position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms, lift and/or carry up to 50 pounds, balance, bend, stoop or kneel, climb, push/pull and squat, or crouch.
Key Competencies
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