Assistant General Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Involved in all front desk related activities such as greeting members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, providing tours of the facility, and signing up new members.
• Keep the gym and all equipment extremely clean and in good working order.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Resolve employee issues or concerns.
• Manage cash drawer and deposit procedure.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Supervise correct cleaning and daily round logs.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.

Qualifications

Required

• 1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• Ability to travel to other clubs as needed
• Current CPR Certification required or willingness to get certified upon hire