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BCForward • Indianapolis, IN • Posted 12 days ago via ZipRecruiter
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In-person • Full-time • $20.00-$22.50/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
BCforward is seeking a highly motivated Customer Service Representative for an onsite opportunity in Indianapolis, IN. This role requires a broad knowledge of pension benefits, an understanding of every aspect of the Systems’ operations, and the ability to coordinate with others to resolve member and employer issues. The position involves processing employer-submitted information, communicating with customers via email and phone, and maintaining spreadsheets and reports.
Responsibilities
- Review and process employer-submitted information required to maintain employee account information and process benefits.
- Communication with customers via email and limited phone work to update, clarify, and correct employer and employer records.
- Processing annual ER submissions such as certified salaries and payroll calendars and updating approved employer contacts.
- Maintaining spreadsheets, running reports, and tracking workloads.
- Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.
Qualifications
Required
- Associate degree and at least one year of customer service experience; or High School diploma/GED with three years of customer service experience
- Experience in financial services, insurance, group benefit, or the pension industry
About BCForward
BCforward is a privately held Information Technology consulting and staffing firm based in the United States. The company offers a wide range of IT products and services, including consulting to develop IT strategies, project management, and staffing solutions to connect clients with skilled professionals like software developers and project managers. Operating globally across industries like healthcare and finance, BCforward has achieved substantial growth and recognition, being featured on the Inc. 5000 list and acquiring Tapfin in 2019 to enhance its staffing capabilities.
Full Job Description
Job Description
BCforward is currently seeking a highly motivated Customer Service Representative for Onsite Opportunity at Indianapolis, IN 46204
Job Role: Customer Service Representative
Anticipated Start Date: 1-2 week
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Month Contract
Job Type: [FULL TIME (>=40 HRS WEEKLY)], [CONTRACT], [ON-SITE]
Pay Range: $20.00/HR – $22.50/HR
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Summary:
This position requires a broad knowledge of pension benefits, a general understanding of every aspect of the Systems’ operations, and the ability to coordinate with others within the organization verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.
Job Requirements:
• Review and process employer-submitted information required to maintain employee account information and process benefits.
• Communication with customers via email and limited phone work to update, clarify, and correct employer and employer records.
• Processing annual ER submissions such as certified salaries and payroll calendars and updating approved employer contacts.
• Maintaining spreadsheets, running reports, and tracking workloads.
• Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.
Experience and Qualifications:
• Associate degree and at least one year of customer service experience; or High School diploma/GED with three years of customer service experience
• Experience in financial services, insurance, group benefit, or the pension industry
This position is performed in an office environment located in downtown Indianapolis.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Company Description
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