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Client Support Specialist
Dealer e Process • Remote • Posted 8 days ago
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Client Support Specialist at Dealer e Process is responsible for providing exceptional customer service to clients through various channels including phone and email. This role involves troubleshooting technical issues, creating and solving support tickets, and contributing to team efforts. The position supports the Director and Manager of Inventory by handling tasks related to organization and communication.
Responsibilities
- Answer and direct phone calls.
- Inform customers about specialized product functionalities and features.
- Create and solve inventory support tickets promptly in the company CRM system.
- Contribute to team effort by accomplishing related results as needed.
- Problem solve SaaS Technical Support issues such as updating databases and data feeds.
- Work as a team providing interdepartmental communication and communicating with other 3rd party vendors to troubleshoot issues.
- Communicate and work together with team members within this and other departments to solve problems.
Qualifications
Required
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Punctuality, attendance, and accountability in a remote environment
- Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested
Full Job Description
Location: US Based Applicants only
Time Zones: GMT, PT, CST
The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients' needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.
Responsibilities include but not limited to:
+ Answer and direct phone calls.
+ Informing customers about specialized product functionalities and features.
+ Create and solve inventory support tickets promptly in the company CRM system.
+ Contribute to team effort by accomplishing related results as needed.
+ Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
+ Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
+ Ability to communicate and work together with team members within this and other departments to solve problems.
Requirements:
+ Excellent time management skills and ability to multitask and prioritize work
+ Attention to detail and problem-solving skills
+ Excellent written and verbal communication skills
+ Strong organizational and planning skills
+ Punctuality, attendance, and accountability in a remote environment
+ Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested
Employee Benefits (after a waiting period):
+ Medical, Dental, Vision
+ 401K with company match
+ 10 Paid Holidays
+ PTO and Vacation time off
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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Time Zones: GMT, PT, CST
The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients' needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.
Responsibilities include but not limited to:
+ Answer and direct phone calls.
+ Informing customers about specialized product functionalities and features.
+ Create and solve inventory support tickets promptly in the company CRM system.
+ Contribute to team effort by accomplishing related results as needed.
+ Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
+ Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
+ Ability to communicate and work together with team members within this and other departments to solve problems.
Requirements:
+ Excellent time management skills and ability to multitask and prioritize work
+ Attention to detail and problem-solving skills
+ Excellent written and verbal communication skills
+ Strong organizational and planning skills
+ Punctuality, attendance, and accountability in a remote environment
+ Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested
Employee Benefits (after a waiting period):
+ Medical, Dental, Vision
+ 401K with company match
+ 10 Paid Holidays
+ PTO and Vacation time off
Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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