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Front Office Desk Agent (Full-Time) - Hyatt Regency Phoenix
Hyatt • PHOENIX, AZ 85067 • Posted 8 days ago
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In-person • Full-time • $19.50/hr • Entry Level
Job Highlights
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Front Office Desk Agents at Hyatt Regency Phoenix are responsible for the guest registration process, communication of hotel services and promotions, and have a direct impact on creating the guest experience. This role involves processing forms of payment, responding to guest inquiries, and requires previous customer service experience and the ability to communicate well with guests. The position offers a starting wage of $19.50/hour and requires open availability to work a flexible schedule, including weekends and holidays.
Responsibilities
- Guest registration process
- Communication of hotel services and promotions
- Processing forms of payment
- Responding to guest inquiries
- Must have open availability and be able to work a flexible schedule, including weekends and holidays
Qualifications
Required
- Previous customer service experience
- Intermediate Computer Skills with the ability to learn new programs
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
- Previous Customer Service experience
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
**Description:**
**Starting at $19.50/hour**
**Role & Responsibilities include but are not limited to:**
Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
Other duties may include processing forms of payment and responding to guest inquires. Previous customer service experience as well as the ability to communicate well with guests required.
Must have open availability and be able to work a flexible schedule, including weekends and holidays.
**The Hotel**
Located across the street from the Phoenix Convention Center, Hyatt Regency Phoenix places downtown Phoenix at your feet. We offer 693 reimagined rooms or suites, offering a new modern residential design and oversized windows viewing the surrounding mountains and cityscape.
At Hyatt, we believe in the power of belonging and creating a culture of care, where ourcolleaguesbecome family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight ofwhat'smost important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
**Qualifications:**
+ Previous customer service experience required.
+ Intermediate Computer Skills with the ability to learn new programs.
+ Refined verbal and written communication skills.
+ Ability to stand for long periods of time.
+ Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
+ Previous Customer Service experience
**Benefits & Perks**
+ $150 a month stipend in our Employee Cafe (Full-Time Colleagues)
+ Valley Metro Transportation Card (up to $50/month)
+ Discounted & Complimentary Hotel Room Nights
+ Medical Dental and Vision Insurance (Full-time colleagues)
+ Retirement savings plan & Company match after 1 year
+ Excellent training and professional development
+ Opportunities to work around the world with Hyatt Hotels and Resorts
+ Tuition/Wellness reimbursement, up to $1,000 a year!
**Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
**About The Hiring Process**
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure totake a lookat your application and get back to you within a week of your submission. Thank you for your patience while wedoso.
_Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate_ _on the basis of_ _race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._
**Proof of eligibility to work in the United States is** **required** **, as well as a completed background check.**
**Primary Location:** US-AZ-Phoenix
**Organization:** Hyatt Regency Phoenix
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** PHO004142
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Starting at $19.50/hour**
**Role & Responsibilities include but are not limited to:**
Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
Other duties may include processing forms of payment and responding to guest inquires. Previous customer service experience as well as the ability to communicate well with guests required.
Must have open availability and be able to work a flexible schedule, including weekends and holidays.
**The Hotel**
Located across the street from the Phoenix Convention Center, Hyatt Regency Phoenix places downtown Phoenix at your feet. We offer 693 reimagined rooms or suites, offering a new modern residential design and oversized windows viewing the surrounding mountains and cityscape.
At Hyatt, we believe in the power of belonging and creating a culture of care, where ourcolleaguesbecome family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight ofwhat'smost important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
**Qualifications:**
+ Previous customer service experience required.
+ Intermediate Computer Skills with the ability to learn new programs.
+ Refined verbal and written communication skills.
+ Ability to stand for long periods of time.
+ Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
+ Previous Customer Service experience
**Benefits & Perks**
+ $150 a month stipend in our Employee Cafe (Full-Time Colleagues)
+ Valley Metro Transportation Card (up to $50/month)
+ Discounted & Complimentary Hotel Room Nights
+ Medical Dental and Vision Insurance (Full-time colleagues)
+ Retirement savings plan & Company match after 1 year
+ Excellent training and professional development
+ Opportunities to work around the world with Hyatt Hotels and Resorts
+ Tuition/Wellness reimbursement, up to $1,000 a year!
**Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
**About The Hiring Process**
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure totake a lookat your application and get back to you within a week of your submission. Thank you for your patience while wedoso.
_Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate_ _on the basis of_ _race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._
**Proof of eligibility to work in the United States is** **required** **, as well as a completed background check.**
**Primary Location:** US-AZ-Phoenix
**Organization:** Hyatt Regency Phoenix
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** PHO004142
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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