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Customer Service Representative
Expeditors • San Diego, CA 92108 • Posted 8 days ago
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In-person • Full-time • $20.00-$22.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Expeditors ensures the timely and accurate movement of freight and information within the Export Department, providing exceptional customer service. This role involves ensuring smooth freight process flow, accurate data entry, tracking and tracing shipments, and maintaining strong relationships with suppliers and customers. The position requires a proactive, customer-focused approach and the ability to meet compliance standards and KPI standards.
Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
- Meet compliance at all times to regulations, including internal policies and procedures and external government regulations or customer's policies / requirements
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
Required
- Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Must be able to pass TSA background check
Preferred
- Bilingual Spanish
Full Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.
Major Duties and Responsibilities
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Track and trace shipments as required
+ Utilize Process Monitors and Workflows on daily basis
+ Ensure timely movement and delivery of freight to customers
+ Ensure documents are timely sent to customer or broker for customs purposes
+ Ensure accurate and timely client invoicing
+ Interact with our customers in arranging their shipments, exceeding customer service expectations
+ Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency
+ Ensure all customers' standard operating procedures are followed and updated
+ Meet KPI standards, as per the company procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English - Bilingual Spanish preferred
+ Must be able to pass TSA background check
Expeditors offers excellent benefits
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
The pay range for this position is $20-$22/ hour.
All your information will be kept confidential according to EEO guidelines.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.
Major Duties and Responsibilities
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Track and trace shipments as required
+ Utilize Process Monitors and Workflows on daily basis
+ Ensure timely movement and delivery of freight to customers
+ Ensure documents are timely sent to customer or broker for customs purposes
+ Ensure accurate and timely client invoicing
+ Interact with our customers in arranging their shipments, exceeding customer service expectations
+ Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency
+ Ensure all customers' standard operating procedures are followed and updated
+ Meet KPI standards, as per the company procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English - Bilingual Spanish preferred
+ Must be able to pass TSA background check
Expeditors offers excellent benefits
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
The pay range for this position is $20-$22/ hour.
All your information will be kept confidential according to EEO guidelines.
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