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Service Support Specialist (Pilot)
SCI Shared Resources, LLC • Thornton, CO 80241 • Posted 25 days ago
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In-person • Part-time • $19.00/hr • Entry Level
Job Highlights
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The Service Support Specialist at SCI Shared Resources, LLC provides exemplary customer service to client families following the loss of a loved one. This role involves a sense of urgency, empathy, attention to detail, and strong communication skills to fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed, including taking first calls, dispatching removal teams, collecting vital information, and assisting with funeral services and events.
Responsibilities
- Meets regularly with Funeral Director(s) to ensure customer needs are met
- Frequently communicates with families to coordinate activities
- Takes first calls and dispatches removal teams
- Collects vital information, files death certificates and insurance claims
- Schedules appointments for Funeral Directors
- Designs and prints memorials; creates, scans, and corrects arrangement documents
- Orders merchandise, flowers, urns
- Schedules services including coordinating with churches, cemeteries and staff
- Assists with setting up funeral/visitation areas and take down
- Assists during funeral services and events
- Assists with dressing, casketing and preparing the deceased for viewing
- Transport human remains to the Crematory facility
- Delivers ashes from Crematory to Funeral Home
- Assists with removals
- May be required to ensure company vehicles are clean and fueled, prior to and after services
- Adheres to all Company and Regulatory requirements
- Performs other administrative duties for the location when time permits
Qualifications
Required
- High School diploma or equivalent
- Good driving record and valid driver's license
- 2 years of experience in an office clerical or customer service capacity
- Experience working in a customer-focused and fast-paced professional environment
Preferred
- Funeral industry experience
About SCI Shared Resources, LLC
Dignity Memorial, a subsidiary of Service Corporation International (SCI), is North America's largest provider of funeral and cemetery services. With over 2,000 locations in the United States and Canada, Dignity Memorial offers funeral services, cremation options, burial services, pre-planning, grief support, and cemetery services with a focus on respect and compassion for families during difficult times.
Full Job Description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
**JOB RESPONSIBILITIES**
+ Meets regularly with Funeral Director(s) to ensure customer needs are met
+ Frequently communicates with families to coordinate activities
+ Takes first calls and dispatches removal teams
+ Collects vital information, files death certificates and insurance claims
+ Schedules appointments for Funeral Directors
+ Designs and prints memorials; creates, scans, and corrects arrangement documents
+ Orders merchandise, flowers, urns
+ Schedules services including coordinating with churches, cemeteries and staff
+ Assists with setting up funeral/visitation areas and take down
+ Assists during funeral services and events
+ Assists with dressing, casketing and preparing the deceased for viewing
+ Transport human remains to the Crematory facility
+ Delivers ashes from Crematory to Funeral Home
+ Assists with removals
+ May be required to ensure company vehicles are clean and fueled, prior to and after services
+ Adheres to all Company and Regulatory requirements
+ Performs other administrative duties for the location when time permits
**MINIMUM** **Requirements**
**Education**
+ High School diploma or equivalent
**Certification/License**
+ Good driving record and valid driver's license
**Experience**
+ 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
+ Funeral industry experience preferred but not required
**Knowledge, Skills and Abilities**
+ Strong knowledge of computers and software
+ Above average communication skills
+ High level of compassion and integrity
+ Problem solving skills
+ Ability to multi task and set priorities
+ Ability to maintain confidentiality
+ Ability to work beyond standard business hours including weekends
+ Detail oriented
+ Professional team player
+ Pro-actively seeks out tasks
+ Motivated, enthusiastic work ethic
**Work CONDITIONS**
When considering the work hours associated with this job, the following factors may apply:
**Work Environment**
+ Mostly works indoors during all seasons and weather conditions
+ Occasional work outdoors
+ Limited amount of local and/or multiple location traveling required
+ Professional dress is required when in contact with families
**Work Postures**
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Occasional periods of time standing, up to 3 hours per day
+ Climbing stairs to access buildings
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
+ Ability to lift up to 20 pounds
**Work Hours**
+ Working beyond "standard" business hours as the need arises
**Compensation:**
Salary: $19.00/hr.
**Benefits:** Part-time associates working an average 20 hours a week may be eligible for 401(k).
Postal Code: 80229
Category (Portal Searching): Operations
Job Location: US-CO - Thornton
Job Profile ID: F00349
Time Type: Part time
Location Name: Olinger Highland Mortuary & Cemetery
Consider the possibilities of joining a Great Place to Work!
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
**JOB RESPONSIBILITIES**
+ Meets regularly with Funeral Director(s) to ensure customer needs are met
+ Frequently communicates with families to coordinate activities
+ Takes first calls and dispatches removal teams
+ Collects vital information, files death certificates and insurance claims
+ Schedules appointments for Funeral Directors
+ Designs and prints memorials; creates, scans, and corrects arrangement documents
+ Orders merchandise, flowers, urns
+ Schedules services including coordinating with churches, cemeteries and staff
+ Assists with setting up funeral/visitation areas and take down
+ Assists during funeral services and events
+ Assists with dressing, casketing and preparing the deceased for viewing
+ Transport human remains to the Crematory facility
+ Delivers ashes from Crematory to Funeral Home
+ Assists with removals
+ May be required to ensure company vehicles are clean and fueled, prior to and after services
+ Adheres to all Company and Regulatory requirements
+ Performs other administrative duties for the location when time permits
**MINIMUM** **Requirements**
**Education**
+ High School diploma or equivalent
**Certification/License**
+ Good driving record and valid driver's license
**Experience**
+ 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
+ Funeral industry experience preferred but not required
**Knowledge, Skills and Abilities**
+ Strong knowledge of computers and software
+ Above average communication skills
+ High level of compassion and integrity
+ Problem solving skills
+ Ability to multi task and set priorities
+ Ability to maintain confidentiality
+ Ability to work beyond standard business hours including weekends
+ Detail oriented
+ Professional team player
+ Pro-actively seeks out tasks
+ Motivated, enthusiastic work ethic
**Work CONDITIONS**
When considering the work hours associated with this job, the following factors may apply:
**Work Environment**
+ Mostly works indoors during all seasons and weather conditions
+ Occasional work outdoors
+ Limited amount of local and/or multiple location traveling required
+ Professional dress is required when in contact with families
**Work Postures**
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Occasional periods of time standing, up to 3 hours per day
+ Climbing stairs to access buildings
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
+ Ability to lift up to 20 pounds
**Work Hours**
+ Working beyond "standard" business hours as the need arises
**Compensation:**
Salary: $19.00/hr.
**Benefits:** Part-time associates working an average 20 hours a week may be eligible for 401(k).
Postal Code: 80229
Category (Portal Searching): Operations
Job Location: US-CO - Thornton
Job Profile ID: F00349
Time Type: Part time
Location Name: Olinger Highland Mortuary & Cemetery
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