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Call Center Specialist - Remote - Full Time - Bilingual REQUIRED (English & Spanish) - $21.00/hr
Moses/Weitzman Health System • Remote • Posted 9 days ago
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Remote • Full-time • $21.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Call Center Specialist at Moses/Weitzman Health System is responsible for providing quality customer service to both internal staff and external patients. This role involves managing calls to enhance the customer experience, scheduling appointments, transmitting messages to the clinical team, and answering medication refill questions. The position requires proficient data entry skills, knowledge of insurance billing, and maintaining confidentiality. Training is mandatory for the first 3 weeks, full-time, during daytime hours.
Responsibilities
- Provide consistent, quality customer service to both internal staff members and external patients.
- Actively manage each call to enhance the customer experience and build relationships.
- Listen to the patient's request and take appropriate action, including scheduling appointments and transmitting messages to the clinical team.
- Answer questions regarding medication refills.
- Demonstrate proficient data entry skills and knowledge of insurance billing.
- Maintain confidentiality.
- Demonstrate efforts to maintain and improve job specific competencies.
- Perform other duties as assigned.
Qualifications
Required
- Bilingual in English and Spanish
- Associate's Degree
- Experience in a Call Center or other busy phone system
- Electronic appointment scheduling experience
- Strong customer service experience
- Excellent verbal communication skills
- Proven ability to multitask
- Remote workers must live and work in the United States
- Remote workers must have access to reliable, high-speed Internet
Preferred
- Problem solving and critical thinking skills
About Moses/Weitzman Health System
Moses/Weitzman Health System is a national healthcare brand offering medical, dental, behavioral health, and specialty services in Connecticut and other locations in the U.S. They are committed to transforming healthcare delivery and ensuring access for all, with a focus on making healthcare a right, not a privilege. Through education, training, innovation, and technology, they prioritize patient well-being and aim to create a healthy future for all, while promoting diversity and inclusivity as an equal opportunity employer.
Full Job Description
**Job Description Summary:**
**Job Description:**
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient's request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
**Compensation and hours:**
+ Current rate of pay for this position $21.00 an hour.
+ This is full-time position (40 hours), hours may include evenings and weekends
+ Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks.
+ Hours to be worked in Eastern Standard Time
**QUALIFICATIONS:**
**Required Skills and Education - please read**
Required - Bilingual REQUIRED (English & Spanish)
Required: Associate's Degree
+ Experience in a Call Center or other busy phone system
+ Electronic appointment scheduling experience
+ Strong customer service experience
+ Excellent Verbal communication skills
+ Proven ability to Multi Task
+ Problem Solving and critical thinking skills a plus
+ Remote workers must live and work in the United States* (*Territories Excluded)
+ Remote workers must have access to reliable, high-speed Internet
This Position is available for remote work.
**Organization Information:**
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
**Time Type:**
Full time
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Job Description:**
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient's request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
**Compensation and hours:**
+ Current rate of pay for this position $21.00 an hour.
+ This is full-time position (40 hours), hours may include evenings and weekends
+ Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks.
+ Hours to be worked in Eastern Standard Time
**QUALIFICATIONS:**
**Required Skills and Education - please read**
Required - Bilingual REQUIRED (English & Spanish)
Required: Associate's Degree
+ Experience in a Call Center or other busy phone system
+ Electronic appointment scheduling experience
+ Strong customer service experience
+ Excellent Verbal communication skills
+ Proven ability to Multi Task
+ Problem Solving and critical thinking skills a plus
+ Remote workers must live and work in the United States* (*Territories Excluded)
+ Remote workers must have access to reliable, high-speed Internet
This Position is available for remote work.
**Organization Information:**
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
**Time Type:**
Full time
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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