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Registered Client Service Associate

Morgan Stanley • Indianapolis, IN 46202 • Posted 9 days ago

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In-person • Full-time • Entry Level

Job Highlights

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Registered Client Service Associates at Morgan Stanley provide exceptional service to clients and support Financial Advisors, Private Wealth Advisors, or teams on a daily basis. They build trusted relationships through regular interactions with clients, leading with a client-first mindset. The role involves executing money movement transactions, answering non-investment related questions, educating clients on digital tools, onboarding and maintaining client accounts, and providing administrative support.

Responsibilities

  • Support the FA/PWA/team in cultivating and enhancing new and existing client relationships
  • Execute money movement transactions at the request of the client and/or FA/PWA/team
  • Answer general non-investment related questions concerning client accounts
  • Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity
  • Educate or enroll clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
  • Onboard and maintain client accounts, including collecting client information and required documentation
  • Provide existing clients with details around their account information
  • Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity
  • Support the FAs / PWAs / teams' marketing strategy
  • Assist FAs / PWAs/ teams in delivering against their business plan and client service model
  • Remain current on all policies, procedures, and new platforms
  • Participate in firm initiatives, special projects and/or other duties directed by local management

Qualifications

Required

  • High School Diploma/Equivalency
  • Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
  • Two or more years of industry experience preferred

Preferred

  • College degree
  • Knowledge of financial services products
  • Detail orientated with superior organizational skills and ability to prioritize
  • Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
  • Exceptional writing, interpersonal and client service skills
  • Strong time management skills
  • Team player with the ability to collaborate with others
  • Ability to work in a fast-paced, evolving environment
  • Adaptable and ability to multitask
  • Goal oriented, self-motivated and results driven

About Morgan Stanley

Morgan Stanley is a global investment bank and financial services company headquartered in New York City. It offers a wide range of services including investment banking, wealth management, sales and trading, asset management, and securities research. The company serves clients worldwide, including corporations, governments, institutions, and high-net-worth individuals, with expertise in various financial areas such as mergers and acquisitions, underwriting, and risk management.

Full Job Description

*POSITION SUMMARY:*

Registered Client Service Associates provide exceptional service to our clients and supportFinancial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teamson a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

*DUTIES and RESPONSIBILITIES:*

*CLIENT SUPPORT*

Provide service coverage for a FA/PWA/team including:

* Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
* Executing money movement transactions at the request of the client and/or FA/PWA/team
* Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
* Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team
* Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
* Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
* Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
* Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
* Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance)
* Assist FAs / PWAs/ teams in delivering against their business plan and client service model
* Remaining current on all policies, procedures, and new platforms
* Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

*ADMINISTRATIVE SUPPORT*

* Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
* Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
* Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
* Assisting with general in-office support functions such as copying, filing and scanning documentation
* Preparing and submitting expense reports for processing at the direction of the FA/PWA

*EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:*

*Education and/or Experience*
* High School Diploma/Equivalency
* College degree preferred
* Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
* Two or more years of industry experience preferred
*Knowledge/Skills*
* Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
* Detail orientated with superior organizational skills and ability to prioritize
* Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
* Exceptional writing, interpersonal and client service skills
* Strong time management skills
* Team player with the ability to collaborate with others
* Ability to work in a fast-paced, evolving environment
* Adaptable and ability to multitask
* Goal oriented, self-motivated and results driven
*Reports To:*
* Business Service Officer

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

**Job:** **Wealth Management*

**Title:** *Registered Client Service Associate*

**Location:** *Indiana-Indianapolis*

**Requisition ID:** *3258124*