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Supervisor, Customer Site
ThermoFisher Scientific • Lexington, MA 02421 • Posted 9 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a Supervisor at ThermoFisher Scientific's Unity Lab Services, you will lead a team of customer site personnel to deliver high levels of customer service. This includes overseeing various service offerings such as order/stockroom/dock management, procurement, material handling, and chemical tracking. You will also be responsible for employee lifecycle management, developing business metrics, acting as a liaison between the customer and Thermo Fisher Scientific, and driving process improvement.
Responsibilities
- Lead a diverse cross-functional team of on-site lab specialists servicing multiple sites.
- Responsible for complete employee lifecycle management: new hire selection, training needs identification, development training, and performance evaluations.
- Deliver on committed contractual scope of work and develop, track, and trend business metrics.
- Act as liaison between customer and Thermo Fisher Scientific; coordinate onsite vendor escorting and customer visits.
- Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
- Define new opportunities by actively seeking expansion of services within assigned areas.
- Provide capability review presentations and act as a resource for the sales team and customer.
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
- Represent Thermo Fisher Scientific throughout customer locations professionally and positively.
- May perform other responsibilities as assigned by management.
Qualifications
Required
- High school diploma or equivalent.
- 4+ years of experience in managed services in a laboratory setting.
- Leadership and supervisory abilities.
- Strong verbal and written communication skills.
- Demonstrates computer proficiency in Microsoft Office suite.
- Basic chemical knowledge including chemical handling and calculation of Molarity, percent by volume.
- Ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally.
Preferred
- Bachelor's degree in a related field.
- GxP Experience.
- IATA/DOT certification.
About ThermoFisher Scientific
Thermo Fisher Scientific is a multinational biotechnology company that provides a wide range of products and services in the scientific research and diagnostics industry. They offer scientific instruments, laboratory equipment, diagnostic testing solutions, and more to customers worldwide in industries such as pharmaceuticals, biotechnology, healthcare, academia, and environmental research. Thermo Fisher Scientific is known for its high-quality products, robust R&D capabilities, and strategic acquisitions that have solidified its position as a leader in the market.
Full Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
**Location:** Cambridge, MA
**How do we make an impact?**
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
**What will you do?**
The position leads the daily supervision of a team of customer site personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
+ Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
+ Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
+ Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
+ Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
+ Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
+ Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
+ Always Represent Thermo Fisher Scientific throughout customer locations, professionally and positively
+ May perform other responsibilities as assigned by management
**How will you get here?**
**Education**
High school diploma or equivalent required. Bachelor's degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
**Experience**
4+ years of experience in managed services in a laboratory setting required.
GxP Experience and IATA/DOT certification are also a plus.
**Knowledge, Skills, Abilities**
+ Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
+ Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
+ Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
+ Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
+ Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment
**Physical Requirements / Work Environment**
Requires the ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
**Ability to stand/walk for long periods**
Work areas may include spaces where chemical-based allergens are in use (penicillin, tetracycline, etc.). Depending on the area of the building, personal protective equipment may be required.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
**Location:** Cambridge, MA
**How do we make an impact?**
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.
**What will you do?**
The position leads the daily supervision of a team of customer site personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
+ Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
+ Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
+ Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
+ Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
+ Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
+ Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
+ Always Represent Thermo Fisher Scientific throughout customer locations, professionally and positively
+ May perform other responsibilities as assigned by management
**How will you get here?**
**Education**
High school diploma or equivalent required. Bachelor's degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
**Experience**
4+ years of experience in managed services in a laboratory setting required.
GxP Experience and IATA/DOT certification are also a plus.
**Knowledge, Skills, Abilities**
+ Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
+ Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
+ Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
+ Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
+ Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment
**Physical Requirements / Work Environment**
Requires the ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
**Ability to stand/walk for long periods**
Work areas may include spaces where chemical-based allergens are in use (penicillin, tetracycline, etc.). Depending on the area of the building, personal protective equipment may be required.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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