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CSR- West Bloomfield- Women's Health, Ortho and Urology- FULL TIME
Henry Ford Health System • Detroit, MI 48208 • Posted 9 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Customer Service Representative at Henry Ford Health System is responsible for patient registration activities including patient reception, check-in and check-out, preregistration, insurance verification, cash collections, chart reconciliation, and patient discharge. This role contributes to an organizational culture committed to service excellence standards and requires interpersonal skills, the ability to perform a variety of tasks, and work effectively in a fast-paced environment.
Responsibilities
- Follow standard operating procedures for patient registration activities.
- Perform calculations, complete forms, and extensively utilize computer information system.
- Contribute to an organizational culture committed to service excellence standards.
- Perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
- Discuss with patients their general financial responsibilities and connect them with the Customer Service Center at the Corporate Business Office.
- Work successfully in a fast-paced environment with frequent interruptions.
- Work within a team setting and be supportive of team members.
- Successful completion of yearly competencies.
- Demonstrate basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Work effectively with populations of diverse backgrounds and ages.
- Maintain dependability and punctuality.
- Demonstrate strong organizational skills and ability to multi-task.
Qualifications
Required
- High School Diploma or equivalent.
- Ability to perform calculations, complete forms, and utilize computer information system.
- Familiarity with clinic environment preferred.
- Demonstrated ability to work with detailed information.
- Interpersonal skills to deal effectively both over the telephone and in person.
- Ability to perform a variety of tasks in a timely manner.
- Ability to discuss financial responsibilities with patients.
- Ability to work in a fast-paced environment with frequent interruptions.
- Ability to work within a team setting.
- Successful completion of yearly competencies.
- Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
- Ability to work effectively with populations of diverse backgrounds and ages.
- Dependable and punctual.
- Strong organizational skills and ability to multi-task.
About Henry Ford Health System
Henry Ford Health System is a prominent healthcare provider in Detroit, Michigan, offering a wide range of medical services, including primary care, specialty care, surgical procedures, and diagnostic testing. The company has a strong reputation for quality patient care and is known for its innovative research initiatives.
Full Job Description
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
EDUCATION AND EXPERIENCE REQUIRED:
+ High School Diploma or equivalent.
+ Required to perform calculations, complete forms, extensively utilize computer information system.
+ Familiarity with clinic environment preferred.
+ Demonstrated ability to work with detailed information.
+ Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
+ Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
+ Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
+ Ability to work successfully in a fast-paced environment with frequent interruptions.
+ Ability to work within a team setting and be supportive of team members.
+ Successful completion of yearly competencies.
+ Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
+ Ability to work effectively with populations of diverse backgrounds and ages.
+ Dependable and punctual.
+ Strong organizational skills and ability to multi-task.
Additional Information
+ Organization: Corporate Services
+ Department: Ambulatory Bus Ops - North
+ Shift: Rotating
+ Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
EDUCATION AND EXPERIENCE REQUIRED:
+ High School Diploma or equivalent.
+ Required to perform calculations, complete forms, extensively utilize computer information system.
+ Familiarity with clinic environment preferred.
+ Demonstrated ability to work with detailed information.
+ Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
+ Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
+ Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
+ Ability to work successfully in a fast-paced environment with frequent interruptions.
+ Ability to work within a team setting and be supportive of team members.
+ Successful completion of yearly competencies.
+ Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
+ Ability to work effectively with populations of diverse backgrounds and ages.
+ Dependable and punctual.
+ Strong organizational skills and ability to multi-task.
Additional Information
+ Organization: Corporate Services
+ Department: Ambulatory Bus Ops - North
+ Shift: Rotating
+ Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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