CRM Support Rep II - 2036252

"Job#: 2036252
Job Description:
Apex is looking for a CRM (Customer Relationship Managment) Support Representative for a long-term position with a top rated company.This position is 100% WFH aside from traveling for a team building events, roughly twice a year.Position must sit within 200 miles of Allen, TX, Springfield, MO, Lenexa, KS, Louisville, KY, or Cedar Falls, IA.Position Overview:This role involves comprehensive case management and customer support for a user base of 80,000 with access to a SharePoint portal. The successful candidate will provide white-glove support, including password resets, document identification, error message resolution, and tool support. Support will be provided via phone or messaging.Responsibilities:The position requires managing two different case queues. One supports an external portal, and the other supports a custom CRM system. Responsibilities include providing access, troubleshooting, escalation, and other support for this tool.Skills and Qualifications:The ideal candidate will have excellent communication skills, problem-solving abilities, and a knack for detailed documentation. They should be comfortable dealing with troubleshooting a wide variety of issuesand demonstrate resilience as some issues can be complex. One should also be able to learn new systems and processes and work tightly with team members.The expected case load is around 20-30 moderate cases per day.Candidates should be willing to work from 9 am to 6 pm CST, with a one-hour lunch break and additional breaks. Dedicated coverage is needed from 4-6 pm since other team members work earlier shifts.Additional Requirements:Strong MS Excel skills are required for tasks such as data reconciliation, data changes, filtering/sorting, pasting, and basic formulas. Expertise is not necessary, but a strong understanding is preferred.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.https://www.eeoc.gov/eeo-policy-statement