Merchant Market Manager

Merchant Market Manager

New York, New York

**Job Description:**

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for leading a team of field-based Merchant Consultants who provide payment processing solutions to small business clients via 1:1 partnerships with small business specialists, financial centers, and other internal partners. Key responsibilities include partnering with internal leaders to create an integrated experience for clients and managing team performance. Job expectations include having knowledge of the payment processing industry and client segment to execute customer-driven sales strategies, and drive exceptional client care.

**Responsibilities:**

+ Drives accountability and delivers balanced performance against aligned market goals including assigned sales and revenue goals, operational excellence, risk management, and client experience standards

+ Executes customer-driven strategies and tactics that drive exceptional client care and deepen client relationships across the bank

+ Coaches Merchant Consultants to drive accountability, deepen knowledge of merchant solutions, and develop effective consultative sales skills through joint calling efforts, call listening, and market visits

+ Monitors key performance trends, behaviors, and pipeline development

+ Builds relationships with internal banking leaders across the Enterprise to develop partnership strategies and tactics to deliver an integrated and seamless experience for clients

+ Manages complex large scale initiatives for a global company, driving timely decisions and acts as a champion for clients by connecting them with expertise across the company to help achieve their goals

**Managerial Responsibilities:**

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

+ Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

**Skills:**

+ Coaching

+ Customer and Client Focus

+ Payment Processing

+ Performance Management

+ Pipeline Management

+ Business Development

+ Issue Management

+ Oral Communications

+ Retention

+ Written Communications

+ Credit Documentation Requirements

+ Financial Analysis

+ Interpret Relevant Laws, Rules, and Regulations

+ Leadership Development

+ Recruiting

**Required Qualifications:**

+ 2+ years' experience working with Small to Medium-sized Businesses

+ 2+ years Leadership experience

+ Job expectations includes 80% travel

**Desired Qualifications:**

+ Small Business financial services sales experience

+ Management of multi-locations

+ Merchant Services experience

+ Understanding of business credit and financial statements

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Pay Transparency details**

US - NY - New York - 114 W 47TH ST (NY8114)

Pay and benefits information

Pay range

$146,200.00 - $162,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.