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Commercial Service Tech II
Everon • Greenville, SC 29602 • Posted 9 days ago
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In-person • Full-time • Mid Level
Job Highlights
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The Commercial Service Technician II at Everon is responsible for performing routine and emergency service calls, troubleshooting, replacing, and repairing malfunctioning or inoperative equipment. This role involves working with minimal supervision, providing training and assistance to less senior technicians or trainees, and ensuring high-quality customer support. The position requires a strong work ethic, detail orientation, and the ability to work in various weather conditions and environments.
Responsibilities
- Performs routine and emergency service calls.
- Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
- Proctors, coaches, and teaches others.
- Provides reliable, high quality customer support.
- Provides customer instruction on system operation and functionality.
- Performs system testing and signal verification.
- Maintains the necessary truck stock/inventory (equipment and tools).
- Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
- Ensures the progress and completion of assigned tasks.
- Provides documentation of service and hours worked.
- Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
- Must have a strong work ethic.
- Must be detail oriented.
- Must complete other projects, as assigned.
Qualifications
Required
- Minimum of High School Diploma/Vocational Training.
- Must have three (3) or more years of experience.
- Mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
- Working knowledge to full understanding of local/national codes.
- Mastery knowledge of test equipment, such as multimeters, battery analyzers, and decibel meters.
- Valid driver's license and able to clear a drug screening.
Preferred
- Obtain and retain any specific product certifications and/or licenses that are required by national, state, and local codes.
- 50% to 75% proficiency in ADT Commercial's Tier 1 product offerings.
About Everon
Everon.com is a well-known brand in the bedding and home decor industry, specializing in high-quality products like bedding sets, mattresses including King Koil spring mattresses, and home decor items like curtains and blinds. Their extensive collection, including the Best Collection 2022, offers beautifully designed products for all customers, including children's bedding options.
Full Job Description
**_Company Overview:_**
The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)
**_Position Summary:_**
The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.
**_Duties And Responsibilities_**
+ Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
+ Must have an ability to proctor, coach, and teach others.
+ Provides reliable, high quality customer support.
+ Provides customer instruction on system operation and functionality.
+ Performs system testing and signal verification.
+ Maintains the necessary truck stock/inventory (equipment and tools).
+ Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
+ Ensures the progress and completion of assigned tasks.
+ Provides documentation of service and hours worked.
+ Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
+ Must have a strong work ethic.
+ Must be detail oriented.
+ Must complete other projects, as assigned.
**_Minimum Qualifications (Education, Skills & Experience):_**
+ Minimum of High School Diploma/Vocational Training.
+ Must have three (3) or more years of experience.
+ Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
+ Must have a working knowledge to full understanding of local/national codes.
+ Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
+ Must have a valid driver's license and be able to clear a drug screening.
**_Certification/Licensing_**
+ Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
+ Requires 50% to 75% proficiency in ADT Commercial's Tier 1 product offerings.
**_Work Environment:_**
+ The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.
+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**_Physical Requirements:_**
+ While performing the duties of this job, the employee is regularly required to:
+ Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
+ Use vision abilities including close, distance, peripheral, depth, and color.
+ Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
+ Lift, move, and hold up to approximately 50 lbs.
+ Must be able to work a full-time, flexible schedule with "on call availability" and must be able to travel on short notice.
+ Must be able to drive a motor vehicle (day and evenings) for extended time periods..
ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at http://jobs.adt.com to learn more.
The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)
**_Position Summary:_**
The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.
**_Duties And Responsibilities_**
+ Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
+ Must have an ability to proctor, coach, and teach others.
+ Provides reliable, high quality customer support.
+ Provides customer instruction on system operation and functionality.
+ Performs system testing and signal verification.
+ Maintains the necessary truck stock/inventory (equipment and tools).
+ Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
+ Ensures the progress and completion of assigned tasks.
+ Provides documentation of service and hours worked.
+ Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
+ Must have a strong work ethic.
+ Must be detail oriented.
+ Must complete other projects, as assigned.
**_Minimum Qualifications (Education, Skills & Experience):_**
+ Minimum of High School Diploma/Vocational Training.
+ Must have three (3) or more years of experience.
+ Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
+ Must have a working knowledge to full understanding of local/national codes.
+ Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
+ Must have a valid driver's license and be able to clear a drug screening.
**_Certification/Licensing_**
+ Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
+ Requires 50% to 75% proficiency in ADT Commercial's Tier 1 product offerings.
**_Work Environment:_**
+ The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.
+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**_Physical Requirements:_**
+ While performing the duties of this job, the employee is regularly required to:
+ Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
+ Use vision abilities including close, distance, peripheral, depth, and color.
+ Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
+ Lift, move, and hold up to approximately 50 lbs.
+ Must be able to work a full-time, flexible schedule with "on call availability" and must be able to travel on short notice.
+ Must be able to drive a motor vehicle (day and evenings) for extended time periods..
ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at http://jobs.adt.com to learn more.
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