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Customer Service Liaison
Methodist Health System • Mansfield, TX 76063 • Posted 8 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Customer Service Liaison at Methodist Health System is responsible for providing exceptional customer service to both internal and external customers. This role involves handling a wide range of customer service inquiries, resolving issues, and assisting patients and visitors within the facility. The position supports the mission, vision, values, and strategic goals of Methodist Health System.
Responsibilities
- Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
- Assist with departmental locations, wayfinding, and handling a wide range of inquiries
- Assist with patient throughput
- Provide excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
- Answers telephones, screens and routes calls to proper location
- Maintains a clean work environment
- Provides wheelchair assistance as needed when appropriate
- Ability to multi-task effectively
- High attention to detail
- Demonstrate computer literacy
- Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
- Escalates issues to the proper person in a timely manner
- Maintain supplies and place order for additional supplies as needed
- Other duties as assigned
Qualifications
Required
- High school Diploma or Equivalent
About Methodist Health System
Methodist Health System is a trusted healthcare organization based in Dallas, Texas, operating a network of 12 hospitals and over two-dozen clinics providing a wide range of medical services. They offer nationally recognized care in areas such as trauma, transplantation, neonatal care, neurosurgery, oncology, and orthopedics. With a commitment to compassion, innovation, and quality, Methodist Health System serves the community with over 10,000 employees and more than 2,500 physicians on staff.
Full Job Description
**Hours of Work :**
9am-5pm
**Days Of Week :**
Monday - Friday
**Work Shift :**
8X5 Day (United States of America)
**Job Description :**
**Your Job:**
**In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.**
**Your Job Requirements:**
**- High school Diploma or Equivalent required**
**Your Job Responsibilities:**
**Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors**
**Assist with departmental locations, wayfinding, and handling a wide range of inquiries**
**Assist with patient throughput**
**Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible**
**Answers telephones, screens and routes calls to proper location**
**Maintains a clean work environment**
**Provides wheelchair assistance as needed when appropriate**
**Ability to multi-task effectively**
**High attention to detail**
**Demonstrate computer literacy**
**Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information**
**Escalates issues to the proper person in a timely manner**
**Maintain supplies and place order for additional supplies as needed**
**Other duties as assigned**
Methodist Mansfield Medical Center is a 262-bed, full-service, acute care hospital serving Tarrant, Johnson, and Ellis counties in North Texas. We are an Advanced Primary Stroke Center and Advanced Primary Heart Attack Center certified by The Joint Commission. We also were the first in the Dallas-Fort Worth area to receive the Academy of Medical-Surgical Nurses PRISM Award® for exemplary practice of medical-surgical units. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all individuals. Our reputation as an award-winning employer shows in the honors we've earned:
+ Magnet®-designated hospital
+ 150 Top Places to Work in Healthcare by _Becker's Hospital Review_ , 2023
+ Top 10 Military Friendly® Employer, Gold Designation, 2023
+ Top 10 Military Spouse Friendly® Employer, 2023
+ Level III Neonatal Intensive Care Unit
+ Level III Maternal Facility for perinatal care
+ Level III Trauma Center
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
+ Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
+ 150 Top Places to Work in Healthcare by _Becker's Hospital Review_ , 2023
+ Top 10 Military Friendly® Employer, Gold Designation, 2023
+ Top 10 Military Spouse Friendly® Employer, 2023
Equal Opportunity Employer
It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee's compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee's exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.
9am-5pm
**Days Of Week :**
Monday - Friday
**Work Shift :**
8X5 Day (United States of America)
**Job Description :**
**Your Job:**
**In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.**
**Your Job Requirements:**
**- High school Diploma or Equivalent required**
**Your Job Responsibilities:**
**Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors**
**Assist with departmental locations, wayfinding, and handling a wide range of inquiries**
**Assist with patient throughput**
**Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible**
**Answers telephones, screens and routes calls to proper location**
**Maintains a clean work environment**
**Provides wheelchair assistance as needed when appropriate**
**Ability to multi-task effectively**
**High attention to detail**
**Demonstrate computer literacy**
**Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information**
**Escalates issues to the proper person in a timely manner**
**Maintain supplies and place order for additional supplies as needed**
**Other duties as assigned**
Methodist Mansfield Medical Center is a 262-bed, full-service, acute care hospital serving Tarrant, Johnson, and Ellis counties in North Texas. We are an Advanced Primary Stroke Center and Advanced Primary Heart Attack Center certified by The Joint Commission. We also were the first in the Dallas-Fort Worth area to receive the Academy of Medical-Surgical Nurses PRISM Award® for exemplary practice of medical-surgical units. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all individuals. Our reputation as an award-winning employer shows in the honors we've earned:
+ Magnet®-designated hospital
+ 150 Top Places to Work in Healthcare by _Becker's Hospital Review_ , 2023
+ Top 10 Military Friendly® Employer, Gold Designation, 2023
+ Top 10 Military Spouse Friendly® Employer, 2023
+ Level III Neonatal Intensive Care Unit
+ Level III Maternal Facility for perinatal care
+ Level III Trauma Center
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
+ Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
+ 150 Top Places to Work in Healthcare by _Becker's Hospital Review_ , 2023
+ Top 10 Military Friendly® Employer, Gold Designation, 2023
+ Top 10 Military Spouse Friendly® Employer, 2023
Equal Opportunity Employer
It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee's compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee's exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.
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