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Assistant Front Office Manager
Omni Hotels • Frisco, TX 75036 • Posted 8 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Assistant Front Office Manager at Omni PGA Frisco Resort will work closely with the Director of Front Office and night staff to ensure maximum operating efficiency during evening hours. This role involves handling training for associates, maintaining communication with department managers, resolving guest complaints, and managing the hotel computer system. The position requires knowledge of Property Management Systems and Microsoft Office Software, and prefers candidates with previous luxury hotel experience.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuous basis, especially with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
Required
- Previous luxury hotel experience is preferred.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
About Omni Hotels
Omni Hotels & Resorts is a luxury hotel group offering upscale accommodations and premier hospitality experiences across North America. The company, founded in 1958 by Robert H. Rowling, has grown to operate over 60 properties, providing personalized service, elegant accommodations, and exceptional dining options to leisure and business travelers. Omni Hotels & Resorts remains focused on expanding its presence in key markets and delivering top-tier luxury experiences in the hospitality industry.
Full Job Description
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort
At the heart of modern golf culture, Omni PGA Frisco Resort delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort.
Job Description
Omni PGA Frisco Resortis now hiring anAssistant Front Office Manager.She/He will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities
+ Handle all training with associates to ensure Omni Standards.
+ Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
+ Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
+ Be very familiar with the hotel computer system for training maintenance and trouble shooting.
+ Complete weekly supply inventories to ensure adequate pars of such.
+ Complete rate discrepancy report and make needed changes.
+ Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
+ Prepare group information sheets.
+ Complete check-out with balance report.
+ Complete credit check daily.
+ Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
+ Assure knowledge and training of Marketing Programs of company and hotel.
+ Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
+ Previous luxury hotel experience is preferred.
+ Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
+ Ability to stand for the entire scheduled shift.
+ Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
+ Knowledge of Property Management Systems and related computer programs
+ Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-Frisco
Posted Date1 week ago(9/11/2024 11:59 AM)
Requisition ID 2024-114441
# of Openings 1
Category (Portal Searching) Front Office Operations
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort
At the heart of modern golf culture, Omni PGA Frisco Resort delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort.
Job Description
Omni PGA Frisco Resortis now hiring anAssistant Front Office Manager.She/He will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities
+ Handle all training with associates to ensure Omni Standards.
+ Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
+ Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
+ Be very familiar with the hotel computer system for training maintenance and trouble shooting.
+ Complete weekly supply inventories to ensure adequate pars of such.
+ Complete rate discrepancy report and make needed changes.
+ Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
+ Prepare group information sheets.
+ Complete check-out with balance report.
+ Complete credit check daily.
+ Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
+ Assure knowledge and training of Marketing Programs of company and hotel.
+ Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
+ Previous luxury hotel experience is preferred.
+ Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
+ Ability to stand for the entire scheduled shift.
+ Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
+ Knowledge of Property Management Systems and related computer programs
+ Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-Frisco
Posted Date1 week ago(9/11/2024 11:59 AM)
Requisition ID 2024-114441
# of Openings 1
Category (Portal Searching) Front Office Operations
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