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Customer Service Representative
Everlight Solar, LLC. • Remote • Posted 9 days ago
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Remote • Full-time • $30,000-$40,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Everlight Solar is seeking a highly energetic and motivated Customer Service Representative to join their team. This entry-level, full-time, remote position involves handling high amounts of incoming calls, identifying and evaluating customers' needs, building trust, providing accurate information, managing complaints, and maintaining records. The role requires some night and weekend work and is ideal for a self-motivated, detail-oriented individual with strong communication skills.
Responsibilities
- Handle high amounts of incoming calls
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Qualifications
Required
- Some proven customer support experience or experience as a client service representative is preferred
- Strong phone administration skills and active listening capabilities
- Ability to work independently and as a member of various teams and committees
- Strong attention to detail
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Ability to work nights & some weekends
About Everlight Solar, LLC.
Everlight Solar is a solar company that offers affordable solar panel installation services, helping homeowners save money and reduce their carbon footprint. They provide hassle-free solutions to allow households to generate their own power and lower electricity bills. Everlight Solar prioritizes exceptional customer service and aims to simplify the process of going solar for customers.
Full Job Description
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Responsibilities:
+ Handle high amounts of incoming calls
+ Identify and evaluate customers' needs to deliver satisfaction
+ Build sustainable relationships of trust through open and interactive discussion
+ Provide accurate, valid and comprehensive information by using the right methods/tools
+ Manage complaints, provide proper solutions and options; follow up to secure resolution
+ Keep records of customer interactions, process customer accounts, and file documents
+ Follow communication procedures, guidelines, and policies
+ Establish and build relationships with our customers
+ Go the extra mile to engage customers
Requirements:
+ Some proven customer support experience or experience as a client service representative is preferred
+ Strong phone administration skills and active listening capabilities
+ Ability to work independently and as a member of various teams and committees
+ Strong attention to detail
+ Exceptional communication and presentation skills
+ Ability to multi-task, prioritize, and control time effectively
+ Ability to operate in a fast-paced environment
+ Ability to work nights & some weekends
+ 1pm - 11pm CST, 4 days/ week with rotating Saturdays or
+ 3pm -11pm CST M-F with rotating Saturdays
Benefits:
+ Health Insurance
+ Dental Insurance
+ Vision Insurance
+ Life Insurance
+ PTO
+ Sick and Safe Time
+ Paid Holidays Off
Salary: $30,000-$40,000/ year
Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Responsibilities:
+ Handle high amounts of incoming calls
+ Identify and evaluate customers' needs to deliver satisfaction
+ Build sustainable relationships of trust through open and interactive discussion
+ Provide accurate, valid and comprehensive information by using the right methods/tools
+ Manage complaints, provide proper solutions and options; follow up to secure resolution
+ Keep records of customer interactions, process customer accounts, and file documents
+ Follow communication procedures, guidelines, and policies
+ Establish and build relationships with our customers
+ Go the extra mile to engage customers
Requirements:
+ Some proven customer support experience or experience as a client service representative is preferred
+ Strong phone administration skills and active listening capabilities
+ Ability to work independently and as a member of various teams and committees
+ Strong attention to detail
+ Exceptional communication and presentation skills
+ Ability to multi-task, prioritize, and control time effectively
+ Ability to operate in a fast-paced environment
+ Ability to work nights & some weekends
+ 1pm - 11pm CST, 4 days/ week with rotating Saturdays or
+ 3pm -11pm CST M-F with rotating Saturdays
Benefits:
+ Health Insurance
+ Dental Insurance
+ Vision Insurance
+ Life Insurance
+ PTO
+ Sick and Safe Time
+ Paid Holidays Off
Salary: $30,000-$40,000/ year
Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
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