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Collections/Customer Support Representative
SSD Alarm • Anaheim, CA 92808 • Posted 2 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Collections/Customer Support Representative at SSD Alarm is responsible for performing high volume inbound and outbound customer support calls, focusing on balances 60 days past due and older. This role involves reconciling credit memos and pre-payments against open invoices, working cross-functionally to resolve customer issues, maintaining accurate customer records, and achieving monthly retention/collection goals. The position requires strong organizational, problem-solving, and communication skills, both written and verbal.
Responsibilities
- Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
- Reconcile credit memos and pre-payments against open invoices
- Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
- Maintain accurate customer records in ERP system
- Accountable for achieving monthly retention/collection goals
- Send account statement and dunning letters as required
- Perform additional assignments as directed by the Accounting Manager
Qualifications
Required
- Must be highly organized and detail oriented
- Strong problem solving and follow-up skills
- Proficient with 10-key and must be able to type minimum 40 WPM
- Excellent written and verbal communication
- Ability to work independently and be part of a team
Preferred
- Customer Support Experience
Full Job Description
Qualifications:
- Must be highly organized and detail oriented
- Strong problem solving and follow-up skills
- Proficient with 10-key and must be able to type minimum 40 WPM
- Excellent written and verbal communication
- Ability to work independently and be part of a team
Job Responsibilities:
- Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
- Reconcile credit memos and pre-payments against open invoices
- Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
- Maintain accurate customer records in ERP system
- Accountable for achieving monthly retention/collection goals
- Send account statement and dunning letters as required
- Perform additional assignments as directed by the Accounting Manager
Preferred
- Customer Support Experience
Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.
- SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
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