Plymouth Rock Assurance • Woodbridge, NJ 07095 • Posted 2 days ago via LinkedIn
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The Customer Care Representative at Plymouth Rock Assurance handles a large volume of inbound calls from customers, agents, and third parties, processing policy change requests and working on project assignments. This role requires professionalism, commitment to the team environment, good judgment, flexibility, and friendliness in interactions. Representatives are expected to deliver first call resolution, maintain product knowledge, and develop and foster agent/company relationships.
About Plymouth Rock Assurance
Plymouth Rock Assurance is an insurance company that offers auto, home, motorcycle, and umbrella coverage with a focus on providing affordable rates without compromising quality. They stand out for their exceptional customer service, offering exclusive perks through their sports programs, and making the insurance process a pleasant experience for customers.
Our customer care representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions with our customers and agents.
Essential Functions and Responsibilities
Qualifications and Education
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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